Front Desk Coordinator - Urology (28822)

Responsibilities Greet callers and in‑office patients warmly and provide courteous service. Understand the responsibility of serving as the first point of contact for patients at our practice. Use sound judgement in handling calls and in‑person interactions, especially when dealing with highly sensitive medical information. Answer calls within three‑four rings. When scheduling patients and/or checking a patient in, add and update demographics and insurance information thoroughly and accurately. Confirm, cancel, reschedule, and update patient appointments at the request of patient and/or provider. Use the EMR system to match physician/clinician availability with the patient’s needs and preferences in terms of date and time. Accurately schedule appointments based on clinic and practice guidelines and specifications. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns. Communicate as needed with providers and other staff about any patient concerns/issues. Consult the office manager about any system problems. Effectively communicate and complete requests from other medical offices, such as faxing patient medical records or other information as requested. Address patient concerns efficiently and effectively. Use customer‑service principles and techniques to deal with patients calmly and pleasantly. Perform other clerical duties as assigned by the office manager/administrator. Travel between multiple locations may be required. Qualifications Self‑starter with the ability to complete daily tasks with minimal supervision. Skill in communicating effectively with patients or providers about scheduling preferences. Ability to multitask effectively, dealing with phone calls, in‑office patients, staff, and other tasks or projects in a pleasant manner. Ability to analyze situations and respond appropriately. Ability to use a multi‑line phone system, including transferring calls. Ability to speak clearly and concisely so callers and patients can be heard. Excellent organizational and time‑management skills. Superior interpersonal and problem‑solving skills to ensure coordinated efforts and patient satisfaction. Always maintain a professional and positive attitude. Common computer skills. Demonstrate teamwork and support for fellow care team members; be flexible when necessary. Education High school diploma or GED (required) Associate’s or Bachelor’s Degree (preferred) Experience Two‑to‑three years of medical office experience. Previous experience in a fast‑paced, high‑patient‑volume doctor’s office. #J-18808-Ljbffr GI Alliance