Pricing, Promotions & Revenue Management - Senior Manager

Job Description & Summary As a Senior Manager in Pricing, Promotions & Revenue Management, you will specialize in providing consulting services focused on customer‑related strategies and initiatives. You will analyze client needs, develop customer‑centric solutions, and offer guidance to help clients enhance their customer experience and drive business growth. As a Senior Manager, you will leverage your influence, skills, and network to deliver quality results. You will motivate and coach others, coming together to solve complex problems. With increased autonomy, you will apply sound judgment, recognizing when to take action and when to elevate. In this role, you will be part of our Customer Consulting team within our Commercial & Service Excellence practice. You will design customer journey maps and offer guidance to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy. Responsibilities Leading strategic initiatives to enhance customer experience and drive business growth Analyzing customer touchpoints and designing customer journey maps to create seamless experiences Developing customer‑centric solutions and offering guidance to improve client satisfaction and loyalty Managing client relationships and providing support to enhance customer engagement and retention Utilizing analytical thinking and customer data management to inform decision‑making processes Applying systems thinking to identify underlying problems and opportunities within customer strategies Directing teams through complex situations, maintaining composure in challenging environments Crafting and conveying clear, impactful messages that tell a holistic story to clients Initiating open and honest coaching conversations to foster team development and effectiveness Validating outcomes with clients, sharing alternative perspectives, and acting on feedback Promoting business process improvement and service excellence across customer consulting projects Building and sustaining diverse and inclusive teams to contribute to the firm's success Requirements At least a Bachelor's degree At least 6 years of experience Preferred background in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, or Computer Applications Advanced skills in Customer Experience (CX) Strategy and Design Analytical thinking to drive business process improvement Excelling in customer relationship management and customer retention strategies Applying systems thinking to identify and solve complex customer journey issues Leading teams through ambiguity with composure and strategic questioning Validating outcomes with clients and acting on feedback to enhance service design Travel Requirements Up to 60% Salary Range The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. Benefits PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit Equal Employment Opportunity As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. Immigration Sponsorship PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H‑1B lottery, except as set forth within the following policy: Fair Chance Employment For qualified applicants impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for employment in accordance with these laws. #J-18808-Ljbffr PwC South Africa