Operations and Support Specialist

PAYRA helps businesses get paid faster and keep more of what they earn. We specialize in ERP-integrated software solutions to help our clients boost cash flow without sacrificing control. We serve construction suppliers, manufacturers, wholesalers, and other industries that power the real economy. Role Overview We’re looking for a sharp, detail-oriented Operations & Support Coordinator to join our growing team. This person will play a key role in keeping PAYRA running smoothly by supporting day-to-day operations, assisting our clients, and helping drive internal process improvements. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment, and is excited to wear multiple hats across customer success and business support. Key Responsibilities Coordinate onboarding for new clients, including collecting documentation and configuring systems Manage customer support requests (email, phone, ticketing) and ensure timely resolution Monitor payment platform activity and flag unusual behavior or errors Assist with merchant application reviews, underwriting follow-up, and approvals Support internal processes including reporting, billing, and CRM hygiene Maintain accurate records for client accounts, integrations, and support history Collaborate with our sales, tech, and leadership teams to continuously improve service Occasionally support marketing or compliance initiatives as needed Qualifications 1–3 years of experience in customer support, operations, or business administration Excellent organizational and communication skills Tech-savvy with the ability to learn new platforms quickly Problem-solving mindset and willingness to take initiative Comfortable juggling multiple tasks and working independently Bonus: Familiarity with accounting softwares or SaaS environments What You’ll Get Competitive compensation Flexible work environment (Can be hybrid in Nashville) Opportunity to grow with a fast-moving fintech company Direct access to leadership and impact on core operations Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Management and Manufacturing Referrals increase your chances of interviewing at PAYRA by 2x Get notified about new Operational Specialist jobs in Nashville, TN . Operations Facilitites Coordinator - The Brand House Collective E-commerce Operations Specialist - Remote Anti-Fraud Operations, Global Selling Specialist - USDS Operations Specialist - Driver - Nashville, TN Operations Associate, Cherokee Park, #91 Branch Operations Specialist (Franklin, TN) Operations Associate (Part-Time) - The Mall at Green Hills Nashville, TN $55,500.00-$60,000.00 1 month ago Operations Specialist - Northeast Nashville Transportation Operations Specialist - Portuguese Translation, NA DSP Performance Ops Team Operations Documentation and Process Improvement Specialist We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr