Virtual Banking Specialist (On-site)

Job Description

Job Description

**This position is based onsite at our Horicon West location. After training is complete, there may be an opportunity for a hybrid schedule that combines in-office and remote work, depending on business needs.** Horicon Bank is actively seeking a productive full-time Virtual Banking Specialist. Are you passionate about providing financial services to our community? Do you want to work for a successful company that is continuously growing? If yes, please continue reading!This Virtual Banking Specialist position earns a competitive wage dependent on experience. We provide great benefits and perks, including a full benefits package and an Employee Stock Ownership Plan (ESOP). If this sounds like the right banking opportunity for you, apply today!ABOUT HORICON BANKFor more than 120 years, we have built a foundation of beneficial relationships with our customers throughout nineteen locations in Wisconsin. We are committed to providing quality customer service as we support the sound and productive growth of local businesses and strive to meet the financial needs of our customers in our bank market areas. In the same way animals and plants thrive together in the internationally famous Horicon Marsh - we are linked to the growth and prosperity of the families and businesses in our communities.Our company has been named a Top Workplace by the Milwaukee Journal Sentinel for 11 consecutive years in a row. We are a family-oriented team with an excellent culture. Our company encourages employees to maintain a work-life balance and to give back to the community with paid volunteer time.A DAY IN THE LIFE OF A VIRTUAL BANKING SPECIALISTAs a valued member of our Virtual Banking team, you'll be at the forefront of customer experience excellence! First and foremost- assisting customers with transactions through My Virtual Teller (ITMs) across the bank network. Picture this: one moment you're helping a customer in Markesan, and the next, you're connecting with someone in Wauwatosa. With our growing fleet of ITMs, the sky's the limit! But it's not just about processing transactions; it's about building meaningful connections. Like traditional branch associates, our Virtual Banking Specialists (VBS) excel in forging strong relationships with our customers. Whether it's guiding first-time ITM users or providing expert financial advice, our team does it all with a smile - and the best part? We can do it from nearly anywhere! When we're not busy engaging customers through ITMs, we're connecting in other ways- specifically, our Chat services - offering support through traditional chat, audio, and video channels, and though our online account opening platform. As the heart of our "Virtual" branch, we handle all accounts opened online. Whether you're stationed at one of our HB locations or working remotely, the flexibility of our Virtual Branch empowers you to thrive wherever you are.VIRTUAL BANKING SPECIALIST QUALIFICATIONSHigh School DiplomaPrevious banking experience desired and/or understanding of bank products and services, including the rules, regulations, policies and procedures.Computer literacy with Office Suite, MS Word, MS Excel and other software product.Exceptional customer service skills.Are you a strong communicator? Do you have excellent organization and time management skills? Can you efficiently prioritize multiple tasks? Is attention to detail your strong suit? Are you calm under pressure? If yes, we want you on our banking team!VIRTUAL BANKING SPECIALIST WORK SCHEDULEYour schedule as a full-time Virtual Banking Specialist is typically Monday through Friday from 7 AM to 6 PM and rotating Saturdays from 7AM to 2PM, with an average of 40 hours per week. Shifts rotate from opening to mid-shift to closing each week. ARE YOU READY TO JOIN OUR BANKING TEAM?If you feel you'll be perfect as our full-time Virtual Banking Specialist, apply now using our initial 3-minute, mobile-friendly application.Location: 53032