Contact Center Representative

South County Health

South County Health is an independent, non-profit healthcare system offering a comprehensive range of advanced inpatient, outpatient and home health services. Accredited by The Joint Commission (TJC), SCH is made up of South County Hospital, South County Home Health, and South County Medical Group. South County Health has received numerous distinctions for patient care and safety over the years, which have included a 5-star rating on HCAHPS scores, a 5-star rating by CMS for overall hospital quality, and A's for hospital quality and patient safety by The Leapfrog Group. Having celebrated over 100 years of service to southern Rhode Island, South County Health offers an exceptional opportunity to provide our patients with the best care possible while enjoying a healthy work-life balance. We offer competitive salaries and an attractive benefits package which includes, health, dental, vision, tuition reimbursement, 403b, PTO, and a broad range of career development benefits and opportunities.

Job Summary

On-call Representatives are responsible to answer all calls received in a courteous and professional manner and see all calls through to resolution, collaborating with other staff as needed, to ensure that patients, providers, and/or staff, have the information and assistance they need and maintain SCH's positive reputation. This may include scheduling appointments, tasking appropriate staff using the EHR, and enrolling and guiding callers through troubleshooting, navigating the patient portals. Representatives will de-escalate situations involving dissatisfied patients, helping and supporting as needed. Representatives will gather and verify all required, confidential health and financial information from patients as needed while using various computer software products.

Minimum Qualifications

Upbeat, positive person who enjoys helping others with superb customer service, teamwork, and conflict resolution skills; basic knowledge of EHR programs, medical terminology; efficient time management skills and ability to multi-task; excellent writing, oral, and interpersonal communication skills; comfortable working in fast-paced environment; strong communication and active listening skills; exceptional organizational, planning, coordinating and collaborating skills; strong understanding and comfort level with computer system. High school graduate or equivalent required. Multi-lingual a plus.

Pay Range: $19.92-$24.56