Senior Practice Manager Kids Psych

Find your calling at Mercy!

The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills strategic thinking and a comprehensive understanding of healthcare management principles.

Scope Criteria:
Number of providers
Number of reports (direct & indirect)
Number of departments/locations
Leader specific criteria (additional responsibilities outside standard scope)

Position Details:

Senior Practice Manager - Kids Behavioral Health/Psychiatry

Mercy Hospital St. Louis Clinic Towers A&B
Full-Time Exempt

Be Part of Something Extraordinary

At Mercy we believe in careers that match the unique gifts of unique individuals. Our mission is clear: to bring to life a healing ministry through compassionate care and exceptional service.

We are seeking an experienced Senior Practice Manager to lead operations for our Kids Behavioral Health/Psychiatry practice located at Mercy Hospital St. Louis Clinic Towers A&B . This leadership role oversees a busy and complex pediatric behavioral health practice with a team of nine providers and a dedicated group of clinical and support caregivers.

The ideal candidate is a strategic healthcare leader who excels at managing clinic operations developing teams improving patient experiences and driving operational excellence while supporting providers in delivering outstanding patient care.

Position Overview

The Senior Practice Manager is responsible for the overall coordination administration and performance of clinic operations. This leader will partner closely with physicians advanced practice providers and caregivers to ensure exceptional patient experiences strong caregiver engagement efficient workflows and positive clinical outcomes.

Key Responsibilities

Leadership & Team Development

• Select onboard and supervise support staff.
• Provide coaching mentoring and performance management for caregivers.
• Coordinate role-based education and practice-level orientation.
• Complete annual performance evaluations and ongoing development planning.
• Foster caregiver engagement and a positive workplace culture.

Operational Excellence

• Ensure efficient daily clinic operations and patient flow.
• Manage provider schedules and staffing plans to maximize patient access.
• Implement and maintain operational standards across the practice.
• Ensure compliance with organizational policies and procedures.
• Coordinate facility needs to maintain a safe clean and effective care environment.

Patient Experience & Quality

• Lead patient experience initiatives and service recovery efforts.
• Monitor and improve patient satisfaction and access metrics.
• Partner with providers and clinical leaders to achieve quality and value-based care goals.
• Drive continuous improvement initiatives focused on patient outcomes.

Financial & Performance Management

• Monitor clinic performance productivity and operational metrics.
• Oversee department work queues including referrals follow-up activities and Good Faith Estimates (GFE).
• Manage financial indicators including visit volumes insurance denials and prior authorizations.
• Analyze key performance metrics and implement corrective actions as needed.
• Support organizational growth and strategic objectives.

Collaboration & Communication

• Communicate regularly with physicians advanced practice providers and caregivers.
• Connect teams with resources education and support systems to achieve practice goals.
• Collaborate with clinic hospital and system leaders to advance operational and clinical initiatives.
• Utilize electronic health record (EHR) and technology solutions to improve efficiency and outcomes.

Minimum Qualifications

• High school diploma or equivalent.
• Five (5) years of healthcare leadership healthcare operations or supervisory experience.
• Demonstrated leadership and team management abilities.
• Strong verbal and written communication skills.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proven collaboration and relationship-building skills.

Preferred Qualifications

• Bachelors degree in Healthcare Administration Business Administration Management or a related field.
• Experience managing multi-provider ambulatory or behavioral health practices.
• Experience with healthcare performance metrics patient experience initiatives and operational improvement programs.

What Makes You Successful

• Passion for serving children families and behavioral health patients.
• Ability to inspire motivate and develop high-performing teams.
• Strong operational and financial acumen.
• Commitment to patient-centered care and caregiver engagement.
• Adaptability and resilience in a dynamic healthcare environment.

Why Mercy

Mercy offers a supportive culture focused on professional growth compassionate care and community impact. Join a team that is transforming healthcare while making a meaningful difference in the lives of children and families throughout the St. Louis region.

Mercy is an equal opportunity employer committed to creating a diverse and inclusive workplace.

Why Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.

Required Experience:

Manager