Customer Operations Coordinator

Customer Operations Coordinator Champion your future with Tarkett Sports and FieldTurf. Build your career with a world leader in sports construction and surfacing. FieldTurf, a world leader in artificial turf with over 25,000 installations worldwide. Trusted at every level, FieldTurf is at the surface of NFL and MLS stadiums, renowned collegiate programs, elite high schools, and local community venues. Focused on innovation with purpose, FieldTurf is helping change the game for athletes and facility owners. We are seeking a Customer Operations Coordinator to support our team. This role follows a hybrid schedule and is open to candidates based in either Calhoun, GA or Carnegie, PA. It will be reporting to the Regional Manager of Customer Operations. FieldTurf is part of Tarkett Sports, born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo and continue to change the game for athletes and facility ownerspioneering innovations that have reshaped entire industries. Our team is made up of the most experienced and knowledgeable experts in the field. From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions, we lead with passion, pride, and purpose. Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs. Join the team behind renowned names like FieldTurf, Beynon Sports, ClassicCourt, GrassMaster, Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue. What you'll do: Be the primary contact for customers within your assigned territory. Coordinate field operations, including scheduling service visits, coordinating technicians, and ensuring timely completion. Manage warranty and non-warranty requests from start to finish quoting, approvals, scheduling and close out. Collaborate closely with Sales, Drafting, Project Management, Production, Logistics, Supply Chain and Installation to ensure complete alignment. Negotiate pricing and scheduling with vendors or contractors when needed. Maintain accurate and up-to-date records in Salesforce (CRM) and support finance with invoicing. Communicate proactively with customers to ensure satisfaction and transparency throughout the process. Participate in weekly WIP (Work-in-Progress) meetings, sharing updates on service progress and results. Continue developing product knowledge to support troubleshooting and solution-oriented discussions. What you need for success: Minimum of 2 years of experience in customer service, coordination, or field operations. Strong computer skills, including Microsoft Office, Salesforce (CRM), and ERP systems (Syspro experience is an asset). Excellent communication and written skills in English. Proven ability to build trust, manage relationships, and resolve issues with professionalism and empathy. Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. Collaborative team player who enjoys supporting others, solving problems, and finding creative solutions. Combines operational precision with a customer-focused mindset to ensure a positive experience from start to finish. Able to make informed decisions quickly and confidently while maintaining a high level of service. What you can expect: A culture built on teamwork, respect, and entrepreneurial spirit. Leadership that invests in your growth and career development. Opportunities to take on new challenges, cross-train, and expand your skillset. Recognition and rewards for your contributions and achievements. A fast-paced, sports-driven environment where your work makes an impact. Sounds like your kind of team? If you're ready to bring your passion and talent to a company that champions your future, we want to hear from you. Apply now and start your next chapter with a company that plays to win! What We Offer: Medical, dental and vision insurance 401(k) with company match Paid time off and paid holidays Life and disability insurance Responsible Manufacturing Protecting Our Planet for the Future: EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence. Goal Zero - commitment to diverting job site and manufacturing waste from landfill. Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety). Leading recycling and material regeneration through two owned and operated facilities. Who We Are: Tarkett Sports is a world leader in sports construction and surfacing, providing architectural design, full-scope construction services, and a comprehensive portfolio of industry-leading sports surfacing solutions. Trusted by leading programs at every level, we're proud to deliver a seamless turnkey experience for our clients. Over 80,000 Installations Worldwide Over 25 Years of Experience Collection of Leading Solutions One Answer for Your entire Facility Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.