SLA-Driven Call Center Operations Manager
$111.4k - $150kASM Research, An Accenture Federal Services Company
A government services provider in the City of Albany is seeking a Call Center Operations Manager to oversee day-to-day functions and ensure compliance with SLAs and federal standards. The ideal candidate will have a Bachelor's degree in a related field and extensive experience in project and operational management. This role requires a focus on efficiency and quality assurance while managing inbound and outbound operations. Competitive salary between $111,400 and $150,000 offered. #J-18808-Ljbffr
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the SLA-Driven Call Center Operations Manager in Albany, NY vacancy
$66.67k - $82k
CDTA is seeking a strategic and service-driven Call Center Manager to lead daily operations of its Customer Service Center and ensure a high-quality, customer-focused experience on behalf of the Authority. This role oversees staff, systems, and performance across a multi...SuggestedFull timeWork at officeFlexible hours- Cushman & Wakefield is seeking a Contracts Manager to join its dynamic legal team in Albany, New York. The role involves negotiating and managing commercial contracts including technology agreements, ensuring compliance with laws and internal policies. Ideal candidates...SuggestedContract work
$78k - $87k
...Nov 14 2025 Job Description The office of Business Operations & Procurement is searching for two Contract Manager positions for its growing department. The Contract... ...between a fully funded pension plan and a self‑driven defined contribution plan, along with two supplemental...SuggestedOngoing contractFull timeContract workWork at officeFlexible hoursThe State University of New York
Albany, NY4 days ago- ...Position Overview The Operations Manager – DDLC Support leads day-to-day delivery operations for... ...dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization... ...managing programs that include call center, telephony, cloud/IT infrastructure sustainment...SuggestedContract workFor contractorsFor subcontractorWork at officeWorldwide
ASM Research, An Accenture Federal Services Company
Albany, NY5 days ago - ...Supervisor to serve as the on‑site operational leader for our federal... ...the HUD Financial Operations Center (FOC). This role is responsible... ...Do Lead, mentor, guide and manage an on‑site team of approximately... ...understanding of compliance-driven operations. Ability to obtain...SuggestedContract work
$20 - $22 per hour
...Description Job Description Join a mission-driven team that supports girls, families, and... ...NY! GSNENY is seeking a Membership Operations Specialist to ensure smooth, accurate... ...accuracy in data entry and information management. Ability to manage multiple priorities...Hourly payWork at officeAfternoon shiftGirl Scouts of Northeastern New York
Albany, NY29 days ago$94.9k - $130.5k
...will lead initiatives to optimize operational efficiency, elevate the patient... ...analysis and re‑engineering, change management and measurement, and/or process‑driven systems requirements. Advises... ...certification. Familiarity with contact center routing technologies, WFM...Full timeTemporary workApprenticeshipWork at officeRemote workWork from homeHome office- ...lead OTC processes in a modern SAP S/4HANA environment in the U.S. You will bridge business operations and IT, driving optimization, testing, releases, automation, and data‑driven excellence. The role requires 3-5 years of SAP OTC experience, strong analytical and...Remote work
- Albany Housing Authority (AHA) is seeking a Project Manager for the NY HELPS initiative to oversee impactful construction and modernization... ...environment. Ideal candidates are motivated, solutions-driven professionals passionate about community enhancement. The role...Monday to Friday
- ...lower costs. Through its data-driven AI insights, evidence-based... ...including benefits navigation, care management, home care resources, health... ...Job Summary The Manager of Operations, Medical Record Retrieval has... ...is completed Weekly 1on1 calls with direct reports Client Responsibilities...Remote jobTemporary workNight shift
$97.75k - $172.83k
## Senior Fixed Operations Manager-Albany/Central NYApplylocations: Somerset, New Jersey - United States of Americatime type: Full timeposted... ...relationship-building, communication, and influencing skills.* Results-driven mindset with the ability to overcome resistance.* Ability to...Work experience placementWork at officeLocal areaNight shift$20 - $22 per hour
Join to apply for the PEO Operations Manager role at GTM Payroll & HR 1 week ago Be among the first... ...role at GTM Payroll & HR Be at the Center of Building Something Exceptional. Are... ...JD) preferred. Why GTM? ·Join a purpose-driven organization at a pivotal stage of growth...Full timeContract work$49.4k - $67.5k
...400.00/yr - $67,496.00/yr Responsibilities Primary Purpose Manage retail operations during the evening hours making decisions impacting store associates... ...and procedures are followed as outlined. Foster a sales-driven, consumer focused culture through relationship building and...Part timeLocal areaAfternoon shift$49.5k - $54.9k
...We're looking for an energetic, compassionate, and community-driven leader to coordinate our Transgender Health & Wellness Program... ...linkage to care, prevention education, patient navigation, and case management. Ensure all services are trauma-informed, culturally...Full timeWork at officeLocal areaAfternoon shiftIn Our Own Voices, Inc.
Albany, NY4 days ago$125k
...a Sr. Implementation Project Manager to support our NYS Thruway team... ...leading the tolling and contact center project implementation from... ...Proactive, analytical, and process driven, with a strong focus on... ...implementation within the tolling and call center space. Project...Contract workTemporary workLive inCurrently hiringRelocationRelocation package$146.3k - $306.4k
...Description As Director, Data Center Facilities Operations & Services , you will lead... ...lead senior service managers and their organizations, driving... ..., vendor performance, SLA attainment, corrective action... ...****@*****.*** or by calling (***) ***-**** in the United...Temporary workFor contractorsFlexible hoursOracle
Albany, NY1 day ago$127.6k
...responsible for interviewing, hiring and motivating the team on a daily basis. Interview and hire Outside Sales Representatives Assign and manage leads Track and audit sales Conduct training, 1:1 coaching/development, facilitate team huddles Support your team by controlling...Weekly payWork at officeSafe Haven Security
Albany, NY5 days ago$96.6k - $185k
...important industries. Our growth is driven by delivering real results for... ...seeking a Procurement Process Manager to join our Global Procurement... ...aligned to how the function operates including design and refine... ...and hiring laws. No phone calls or agencies please. KPMG recruits...H1bLocal areaKPMG
Albany, NY2 days ago$75k - $105k
...or yours. Job Summary The Sr. Pricing and Contract Analytics Manager oversees the performance and development of the sales support team... ...performance management systems, inspire a performance-driven culture, and strategically align performance management with organizational...Contract workWork experience placementWorldwideFlexible hours$57.5k - $63k
Operations Coordinator Designed to support the school operations team in the day‑to‑day functioning... ...by coordinating school logistics, managing facility requests, assisting with... ...practice. Thrives in a fast‑paced, mission‑driven culture. Growth mindset and openness to...Casual workWork at officeLocal areaImmediate startRelocationFlexible hours- ...Job Position Summary: The Resource Operations Manager is responsible for ensuring that decisions... ...and discipline. This role sits at the center of hiring, delivery engagement, and resource... ...working in cross-functional, delivery-driven environments preferred. #J-18808-Ljbffr...
Dormont Manufacturing Company
Albany, NY5 days ago $170k - $200k
...today, you’re stepping onto a driven and highly collaborative team... .... As a Senior Product Manager on the Outreach team within Payer... ...outreach to Providers via internal operations teams. This includes... ...experience building and managing call center products, healthcare data workflows...- Position Summary The Onboarding Operations Lead supports onboarding operations across both... ...support and partnership to leaders, hiring managers, the recruitment team, and candidates... ...performance Develop and implement data-driven solutions that improve onboarding effectiveness...For contractorsLocal area
$94.2k
...seeking a highly organized, strategic, and analytical Program Manager to support driving improvement in our Medicaid and Medicare (D-... ...SNP) clinical quality measure outcomes. This role will make data-driven decisions to lead the development and execution of strategies...Contract workFor contractorsWork experience placementLocal areaRemote workHighmark Health
Albany, NY5 days ago$108k - $176k
Overview This role leads Accounting Operations systems and process... ...to core responsibilities, the Manager drives standardization and automation... ...accurate, timely, and data-driven outputs that support monthly... ...wellness programs, fitness centers, insurance benefits (e.g....Flexible hours$132.1k - $237.9k
...consistent availability and performance for our customers. Senior Manager, Data Center Operations As a Senior Manager, Data Center Operations, you will be... ...and escalation paths to address network incidents and SLA adherence. Evaluating and adapting our training...For contractorsWork experience placementWork at officeLocal area$100k - $105k
...To Help Save More Lives RQI Partners is a mission-driven joint partnership between the American Heart Association and Laerdal Medical... ...Value – Achieve the targets for new order value. Customer Account Management - Manage allocated accounts in a customer centric manner. Best...Work experience placementRemote workNight shiftRQI Partners, LLC
Albany, NY2 days ago$75k - $85k
...dealership growth. As a Regional Account Director (RAD), you won’t just manage relationships, you’ll shape outcomes, influence strategy, and... ...retail Demonstrated expertise in developing and executing data-driven digital marketing strategies Experienced in crafting automotive...Work at officeLocal areaTeam Velocity
Albany, NY2 days ago- ...platforms. The role blends deep technical leadership with program management discipline and customer engagement. You will drive the PDK... ...law Training and educational resources on our personalized, AI‑driven learning platform where IBMers can grow skills and obtain industry...Full timeTemporary work
- Maganti IT Resources LLC is seeking a Project Management Consultant located in Albany, NY. The role includes coordinating tasks, reviewing deliverables, and ensuring quality management for the eLicensing Program. The ideal candidate should have at least 36 months of experience...Contract workRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SLA-Driven Call Center Operations Manager. Be the first to apply!
Related searches
- workplace operations manager Albany, NY
- hvac operations manager Albany, NY
- computer operations manager Albany, NY
- night operations manager Albany, NY
- director sr. director clinical operations Albany, NY
- network operations center manager Albany, NY
- radiology operations manager Albany, NY
- operations manager supervisor Albany, NY
- director of global operations Albany, NY
- business operations director Albany, NY