SLA-Driven Call Center Operations Manager

$111.4k - $150k

ASM Research, An Accenture Federal Services Company

A government services provider in the City of Albany is seeking a Call Center Operations Manager to oversee day-to-day functions and ensure compliance with SLAs and federal standards. The ideal candidate will have a Bachelor's degree in a related field and extensive experience in project and operational management. This role requires a focus on efficiency and quality assurance while managing inbound and outbound operations. Competitive salary between $111,400 and $150,000 offered. #J-18808-Ljbffr

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Vacancy posted 1 day ago

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