Customer Service Representative

Williams-Sonoma Inc. 

Customer Service Representatives
Seasonal Full Time availability 
Remote roles available in: Jacksonville, FL
Now accepting applications until August 30, 2026

Why Join Us?

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day ?

If you’re someone who:

• Brings positive energy.

• Solves problems with confidence.

• Loves great products and even better discounts.
  …then you’ll feel right at home here!

Your Day to Day (Essential Functions):

Customer-Focused Support:

• Serve as the first point of contact for customer inquiries via phone.

• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.

• Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership:

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.

• Approve adjustments, returns, or other resolutions within established guidelines.

• Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity:

• Uphold company values by providing honest, ethical, and transparent support.

• Maintain confidentiality of customer data and company policies.

• Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth:

• Work closely with team members and leadership to improve service processes.

• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.

• Provide feedback to improve company policies and customer experience strategies.

What We Offer:

• $15.00/hr. 

• Recognition based incentives and bonuses for top performers.

• Training, coaching and early conversion opportunities to build your career within our holiday season.

• Employee discounts and perks (up to 40% off most products and brands). 

What We’re Looking For:

• 1+ years of customer service experience (retail, call center, or hospitality preferred).

• Strong communication skills - Ability to de-escalate and resolve issues professionally.

• Problem-solving mindset - You think fast and adapt quickly.

• Integrity and reliability - You do the right thing, even when no one is watching.

• Comfortable working in a fast-paced environment with performance goals.

• Tech-savvy - Ability to navigate multiple systems and multitask efficiently.

Work-From-Home Technology Requirements:

• You must provide your own qualifying equipment and reliable internet connection.

Required Computer Setup:

• Desktop, all-in-one computer or traditional laptop.

• Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations.

• Minimum 6 GB of RAM; 8 GB or more recommended.

• Minimum screen resolution of 1920 × 1080.

• Google Chrome.

• Current antivirus protection.

• Enough available storage to install required systems.

• Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported.

• Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices.
  

Required Equipment:

• External mouse.

• Keyboard.

• Webcam.

• Wired USB headset.

• Wireless and Bluetooth headsets are not supported. Recommended models include the Jabra Evolve 20 UC and Logitech H390.

• Your computer and internet connection must pass our pre-employment System Checker.
  

We do not recommend using built-in laptop track pads.

Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence , and may not be indicative of actual speeds to your computer.

Ready to Get Started?

Bring your energy, problem-solving skills and passion for helping people to Williams-Sonoma, Inc.

Apply today and complete your application by August 30, 2026. Your next opportunity could start right from home!

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to any characteristic protected by applicable federal, state or local law. Reasonable accommodations are available during the application and employment process.