Flight Operations and Experience Coordinator

Flight Operations & Experience Coordinator

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.

Location: Dallas, TX

FLSA Status: Non-Exempt

Report To: Head of On Demand Sales and Operations

About The Role

We are seeking a highly organized and customer-focused Flight Experience Coordinator to join our private aviation team. In this role, you will ensure seamless travel experiences for our clients by managing key logistics, coordinating services, and maintaining clear communication with both clients and operators.

Key Responsibilities:

• Flight Monitoring & Operator Coordination – Track flights, liaise with operators, and proactively address any issues to ensure smooth operations.
• Client Communication – Serve as the primary point of contact for clients regarding flight adjustments, passenger manifest changes, and travel details.
• Passenger Information Accuracy – Ensure all client details (names, weights, birthdates, luggage, etc.) are correct and relayed to operators.
• Itinerary Management – Prepare and send detailed flight itineraries to clients.
• Operational Support – Assist the On-Demand Charter and Sales Teams with trip coordination and, if necessary, source aircraft.
• In-Flight Catering & Ground Transportation – Arrange and confirm catering orders and ground transportation to meet client preferences.
• Customer Experience Excellence – Provide a high-touch, personalized service to meet the needs and expectations of our high-profile clientele.

Qualifications & Experience:

• Strong organizational skills and attention to detail.
• 1+ year experience in private aviation, travel coordination, or concierge services required.
• Ability to communicate professionally and efficiently with clients, operators, and internal teams.
• Proficiency in flight tracking tools and CRM systems is a plus.
• Ability to work effectively in a fast-paced, high-pressure environment.
• A commitment to exceptional customer service and problem-solving.

Why Join Us?

• Work in the exciting and fast-paced world of private aviation.
• Be part of a team dedicated to providing top-tier experiences for elite clients.

Miscellaneous Requirements:

• Authorized to work in the United States

Physical Requirements:

• Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment.
• Must be able to communicate through verbal, written and electronic means.
• Must be able to access filing cabinets, drawers, and shelves of varying height.
• Must be able to move up to 25 pounds on an infrequent basis.

Benefits:

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
• Generous PTO plus paid holidays throughout the calendar year.
• Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:
• Flight tickets at a significant discount
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Surf Air Mobility participates in E-Verify.