Workplace Experience Coordinator

Workplace Experience Coordinator

The Workplace Experience Coordinator is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client's offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment. The Workplace Experience Coordinator will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client's workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.

Essential Functions and Responsibilities

• Being available and present in the assigned office to lead the company's office culture, and ensure our customer needs are met.
• Serve as the main point of contact with employees and visitors, offering friendly service to those entering the office.
• Pre-register guests in the building's property management software prior to their scheduled visit.
• Ensure the office remains clean and organized, including the reception, pantry, and conference room areas. Conduct daily walkthroughs to keep these spaces tidy and free of clutter.
• Reviewing existing office vendors and sourcing new vendors as appropriate, ensuring the highest service standards are delivered by vendor partners.
• Coordinating the placing of purchase orders for all office management functions
• Supporting the safety function to meet all company and building requirements regarding first aid, annual fire drills and similar activities as required
• Ensure company policies are followed
• Coordinate production and distribution of reports proposals, and other materials
• Establish a list of pantry snacks, office supplies, cleaning supplies, to be ordered regularly
• Establish and monitor the threshold level of your inventory to ensure timely reordering
• Master the supply ordering system, reconcile and recognize the receipt of goods and approve related invoices
• Information Management
• Meet regularly with team both on site and nationally, to develop and build our program of services
• Maintain a calendar of events
• Deliver personalized support to employees in the workplace by providing them with the necessary tools, assistance, and information to enhance their performance and overall experience.
• Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready.
• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.
• Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain the voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
• Manage day to day operations and support on-site events and meetings.
• Submit work orders through the building's property management software in accordance with the scope of work (SOW).

Key Competencies

• Competency Google Suite (Docs, Sheets, Slides, and Gmail) required
• Must be able to use laptop, mobile device and wireless technologies
• Showcase strong business acumen
• Comfortable corresponding with executive level clients, and interacting with individuals at all levels
• Detail oriented, confident, self-starter with exceptional organizational skills
• Maintain a "can do" mentality with the ability to act with minimal information
• Demonstrate integrity, accountability, self-awareness and strong work ethic
• Ability to work under pressure, while acting in a calm manner
• Showcase exceptional emotional intelligence and empathy

Important Education

Four-year college/university degree / Minimum high school degree Or 4-7 years of hospitality experience in lieu of a degree

Important Experience

Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines

Aap/Eeo Statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.