Workforce Management Coordinator
WSOL
Workforce Management Coordinator
Remote Office - Plano, TX 75093
Overview
Level: Experienced Position Type: Full Time Job Shift: Any Education Level: High School Travel Percentage: None Category: Admin - Clerical
Description
Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives
PRINCIPAL ACCOUNTABILITIES
- Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
- Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Program Success teams to achieve service level goals / business objectives for a multi-client and multi-channel remote agent workforce.
- Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results.
- Update internal and external reports. Distribute reports as instructed.
Qualifications
PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. Visa sponsorship is not available for this position.
Minimum of two years of experience performing WFM-related functions (specifically real-time management), preferably in a multi-department/site contact center environment.
Experience with WFM software that includes real-time adherence preferred.
Good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner.
Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.
Ability to multi-task, be detail-oriented, meet deadlines and be accountable for performance.
Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.
Ability to use a keyboard and work at a computer for a large portion of the work period.
Ability to work variable hours, which may include evenings and weekends.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Workforce Management Coordinator in Plano, TX vacancy
- ...Implementation Coordinator III Join to apply for the Implementation Coordinator III role at Jack Henry . 5 days ago. Be among... ...escalates issues when necessary. May interact with project manager. Exercises the responsibility and authority to take steps to...SuggestedFull timeLocal areaRemote work
Jack Henry
Allen, TX1 day ago $20 - $24 per hour
...Treatment Plan Coordinator Salary Range $20.00 - $24.00 Hourly Position Type FT1 Position Purpose We are seeking a dedicated and... ...Treatment Plan Coordinator to join our team. This role is crucial in managing patient treatment plans and associated fees, relieving the...SuggestedHourly payWork at office- ...candidate for an onsite role focused on ensuring compliance with government property management standards in Plano, Texas. The position involves maintaining inventory tracking systems and coordinating setups for lab integration, testing, and engineering activities. The ideal...SuggestedRelocation package
$66.5k - $92k
Job Overview The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures... ...engagement practices. Intake Facilitation & Workflow Management Serve as the initial point of contact for Digital/IT intake...Suggested- Cantex in Frisco, Texas is seeking a dedicated MDS Coordinator responsible for ensuring proper reimbursement for Medicare and Medicaid patients. The successful candidate will assist in managing patient care in accordance with federal and state standards. Qualifications...Suggested
$55k - $60k
AdministrationPlano,Texas Salary: USD 55000 - 60000 Annually The Public Affairs Coordinator is an entry-level, individual contributor role that provides tactical and operational support to Tyler’s reputation management and public affairs function. Under the direction of Public...InternshipWork at office- United Surgical Partners International, Inc is seeking a Bariatric Coordinator to join our team in Frisco, Texas. This role involves assisting in patient education and nursing support for patients, families, staff, and physicians in the Bariatric program. The ideal candidate...
- Burger King is seeking a Shift Coordinator in Plano, Texas, who will drive guest satisfaction by managing restaurant operations during assigned shifts. The ideal candidate will lead Team Members, ensure compliance with company policies, and respond to guest feedback effectively...Flexible hoursShift work
$17.6 - $26.4 per hour
...dynamic retail environment. Capable of working independently, managing shifting priorities, and meeting business expectations. Comfortable... ...Opportunity and EEO At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants...Hourly payPart timeLocal areaFlexible hoursShift work$17.6 - $26.4 per hour
...Premium Outlets, you will partner with the Store and Assistant Store Manager to deliver exceptional customer experiences, drive sales, and... .... Equal Employment Opportunity We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and...Hourly payPart timeLocal areaFlexible hoursShift work- ...external legal inquiries, ensuring efficient and accurate direction of communications to appropriate legal team members • Coordinate and manage legal intake processes and systems, including logging requests, tracking progress, and ensuring timely responses through multiple...Full timeContract workWork at office
Westwood Professional Services
Plano, TX1 day ago $21 per hour
...leadership that fosters teamwork while coordinating activities of daily production operation... ...and communicate quality issues with management, technical staff, and other shifts Maintain... ...Supporting a diverse and inclusive workforce is important to Shutterfly not only because...Hourly payImmediate startShift workNight shiftShutterfly
Plano, TX3 days ago$85k - $95k
Key Responsibilities Operator Management Manage daily attendance, discipline, and workforce allocation of production line operators Ensure compliance with company... ...quality standards and operating procedures Coordinate with Quality teams to identify, analyze, and resolve...Local areaFlexible hours- Medical City Healthcare in Plano, Texas, seeks a Clinical Nurse Coordinator to ensure high-quality, patient-centered care. You will coordinate nursing functions during shifts, collaborate with management, and participate in assessing care quality. Requires RN license, Bachelor...Shift work
- ...belonging in which everyone can create at their best. We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities. Adidas offers robust and progressive medical, including HSA (Health Savings...Full timeTemporary workFlexible hoursAfternoon shift
- ...6 at 4:00 AM Overview As a Supervisor, you will support the management team to create the best experience for our customer and deliver... .... We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited...Hourly payWork experience placementWork at officeLocal areaFlexible hoursShift workAfternoon shift
$367.92 per day
...Plano ISD Partners In Education Program Coordinator Pay Grade: 860 (Minimum $367.92/day) Work Days: 226 Primary Purpose: Manage the Plano ISD Partners in Education (PIE) program, a district effort to maximize community partnerships to achieve district goals that...Work experience placementWork at officePlano ISD
Plano, TXa month ago- SmithRx in Plano, Texas is seeking an Account Coordinator to enhance customer satisfaction by providing operational support for PBM services. You will manage relationships with clients, ensuring their operational needs are met and collaborate with teams to address and resolve...Work at office
- Job Description The Practice Coordinator II is responsible for various administrative and operational... ...Provider contracts Works with Practice Manager to ensure timeliness of new Provider... ...for Providers and collaborates with workforce to implement Kronos rules and pay codes...Contract work
$17 - $19 per hour
...supporting and executing directives from the Area or District Manager, while driving operational excellence by maximizing team productivity... ...who: No degree needed Have no experience or returning to the workforce Have military experience Access to reliable transportation...Part timeFlexible hoursShift workNight shiftDay shiftEarly shiftRetail Services WIS Corporation
Plano, TX4 days ago- Reports To Managing Director of Special Education Work Year Days 226 Primary Purpose To provide leadership for improving instruction... ...with professional staff, parents, and the community. Coordinators assist in the planning, development, implementation, evaluation...Local area
$16.5 - $22 per hour
...Frisco, TX, is seeking an individual to process referrals and manage customer inquiries in a hybrid role. Candidates must have a high... ...settings. Responsibilities include processing orders, coordinating patient enrollment, and collaborating with cross-functional teams...Remote jobHourly pay$19 - $23 per hour
...Shop Coordinator Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success... ...equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and...Hourly payTemporary workWork experience placementFlexible hours$25 - $33 per hour
...a veteran-owned business that provides construction, program management, real estate & site development, and architecture & engineering... ...the 2025 Platinum HIRE Vets Medallion Award. The Bid Coordinator / Estimating Assistant works as part of the Construction Services...Hourly payFull timeFor contractorsWork experience placementFor subcontractorWork at officeLocal areaFlexible hours$17 - $19 per hour
...Description Career TEAM is a leading workforce development organization on a mission to... ..., world-class trainers, dedicated case managers, dynamic job developers, and innovative... ...right at home here. TITLE: SEAL Coordinator LOCATION: North Central Texas Workforce...Full timeTemporary workFor contractorsTraineeshipWork experience placementSummer workSecond jobWork at office- ...extension of our client's HR team by helping to recruit and manage the hourly workforce. On a daily basis you will work side-by-side with our... ...conduct investigations as needed with corporate departments Coordinate with the Onsite Manager to maintain Eclipse IA's...Hourly payWork at officeDay shiftAfternoon shift
Eclipse Advantage
Garland, TX3 days ago - ...Job Title Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures...Local areaShift work
HEI Hotels and Resorts
Frisco, TX21 hours ago - ...Compensation**### Tipped/Service Charge Eligible? Yes### Discretionary Performance Bonus Eligible? No**Overview**Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve...Full timeTemporary workSeasonal workLocal areaShift work
Hei Hotels
Frisco, TX21 hours ago - ...processing, payment processing, collections and accounts receivable management, denial management, reporting of results and analysis,... ...teams toward priorities, clarifies roles and responsibilities, coordinates resources, and cascades goals to staff annual objectives....Full timeWork experience placementWork at officeMonday to Friday
US Oncology
Richardson, TX1 day ago - ...submission, payment processing, collections, accounts receivable management, denial management, reporting, auditing, coding,... ...materials; conducts training on SOPs, systems, metrics, regulations. Coordinates front‑office duties: scheduling, check ‑in, co‑pay/co‑insurance...Full timeWork experience placementWork at officeMonday to Friday
US Oncology Network-wide Career Opportunities
Richardson, TX21 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Management Coordinator. Be the first to apply!
Related searches
- experience coordinator Plano, TX
- planning coordinator Plano, TX
- banquet coordinator Plano, TX
- international student coordinator Plano, TX
- uat coordinator Plano, TX
- member relations coordinator Plano, TX
- restorative justice coordinator Plano, TX
- infection control coordinator Plano, TX
- translation coordinator Plano, TX
- library coordinator Plano, TX