Workforce Management Coordinator

WSOL

Workforce Management Coordinator

Remote Office - Plano, TX 75093

Overview

Level: Experienced Position Type: Full Time Job Shift: Any Education Level: High School Travel Percentage: None Category: Admin - Clerical

Description

Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives

PRINCIPAL ACCOUNTABILITIES

Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Program Success teams to achieve service level goals / business objectives for a multi-client and multi-channel remote agent workforce.
Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results.
Update internal and external reports. Distribute reports as instructed.

Qualifications

PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. Visa sponsorship is not available for this position.

Minimum of two years of experience performing WFM-related functions (specifically real-time management), preferably in a multi-department/site contact center environment.

Experience with WFM software that includes real-time adherence preferred.

Good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner.

Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.

Ability to multi-task, be detail-oriented, meet deadlines and be accountable for performance.

Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.

Ability to use a keyboard and work at a computer for a large portion of the work period.

Ability to work variable hours, which may include evenings and weekends.

Benefits:

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Work From Home

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Workforce Management Coordinator in Plano, TX vacancy

Materials Coordinator
...Required. 05 - Planning Administrator 2 Req ID: 138847 Hiring Manager: Trung Tran Band: 05 Region: Americas Country: USA State/... ..., ensuring cards are sorted and tested, and shipments are coordination. May also include planning for test capacity, sort capacity...
Suggested
Work at office
Local area
Celestica
Richardson, TX
3 days ago
Referral Coordinator
$40k - $52.3k
...Join Our Caring Community The Referral Coordinator/HIMS schedules and pre-registers patients for exams and procedures with specialists... ...including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care...
Suggested
Temporary work
Apprenticeship
Work at office
Flexible hours
CenterWell
Richardson, TX
2 days ago
Referral Coordinator
$40k - $52.3k
...Become a part of our caring community The Referral Coordinator/HIMS schedules and pre-registers patients for exams and procedures... ...including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care...
Suggested
Full time
Temporary work
Apprenticeship
Work at office
Flexible hours
Centerwell
Richardson, TX
2 days ago
Legal Coordinator
...Job Type Full-time Description Legal Coordinator Serve as the initial point of contact for internal and external... ...communications to appropriate legal team members Coordinate and manage legal intake processes and systems, including logging requests...
Suggested
Full time
Contract work
Work at office
Local area
Westwood Professional Services
Plano, TX
7 hours ago
Shop Coordinator
$19 - $23 per hour
...Shop Coordinator Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success... ...equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and...
Suggested
Hourly pay
Temporary work
Work experience placement
Flexible hours
Leavitt Industrial Group
Garland, TX
18 days ago
Treatment Plan Coordinator
$20 - $24 per hour
...Treatment Plan Coordinator Salary Range $20.00 - $24.00 Hourly Position Type FT1 Position Purpose We are seeking a dedicated and... ...Treatment Plan Coordinator to join our team. This role is crucial in managing patient treatment plans and associated fees, relieving the...
Hourly pay
Work at office
US Oral Surgery Management
Frisco, TX
19 hours ago
Retail Inventory Supervisor - Mornings
$17 - $19 per hour
...supporting and executing directives from the Area or District Manager, while driving operational excellence by maximizing team productivity... ...who: No degree needed Have no experience or returning to the workforce Have military experience Access to reliable transportation...
Part time
Flexible hours
Shift work
Night shift
Day shift
Early shift
Retail Services WIS Corporation
Plano, TX
3 days ago
Wellness Coordinator
...Icebox Cryotherapy Studio is currently seeking a dynamic Wellness Coordinator for a part-time position at our Frisco location. This position... ...communication skills required. Ability to multi-task and manage client concerns. Ability to work and function in a team...
Part time
Flexible hours
Icebox Cryotherapy Frisco
Frisco, TX
14 days ago
SEAL Coordinator
$17 - $19 per hour
...Description Career TEAM is a leading workforce development organization on a mission to... ..., world-class trainers, dedicated case managers, dynamic job developers, and innovative... ...right at home here. TITLE: SEAL Coordinator LOCATION: North Central Texas Workforce...
Full time
Temporary work
For contractors
Traineeship
Work experience placement
Summer work
Second job
Work at office
Career TEAM
Plano, TX
24 days ago
Bid Coordinator, Estimating
$25 - $33 per hour
...a veteran-owned business that provides construction, program management, real estate & site development, and architecture & engineering... ...the 2025 Platinum HIRE Vets Medallion Award. The Bid Coordinator / Estimating Assistant works as part of the Construction Services...
Hourly pay
Full time
For contractors
Work experience placement
For subcontractor
Work at office
Local area
Flexible hours
Sevan Multi-Site Solutions, Inc.
Plano, TX
12 days ago
Aquatics Supervisor
...members improve their swimming in our state-of-the-art recreational and lap pools, both indoors and out. This position assists in managing and training all Aquatics Department Team Members. You will offer great customer service and maintain the cleanliness and order of...
Life Time Fitness
Parker, TX
19 hours ago
Ops Supervisor - Hub
$28.46 - $44.19 per hour
...supervisor position that supports the FedEx SafetyAbove All Culture and manages specific day-to-day operations and an assigned staff.... ...results Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily...
Full time
Work at office
FedEx Group
Allen, TX
19 hours ago
Supervisor Sterile Processing
...standards and resource availability. Ensure our department meets or exceeds healthcare accreditation standards in a cost-effective way. Manage smaller sites with fewer than ten employees. Success in this role will improve healthcare service operations. Essential...
Baylor University Medical Center
Plano, TX
3 days ago
Onsite Supervisor
...extension of our client's HR team by helping to recruit and manage the hourly workforce. On a daily basis you will work side-by-side with our... ...conduct investigations as needed with corporate departments Coordinate with the Onsite Manager to maintain Eclipse IA's...
Hourly pay
Work at office
Day shift
Afternoon shift
Eclipse Advantage
Garland, TX
1 day ago
Restoration Supervisor
Job Summary: The Restoration Supervisor is responsible for working as part of a team to perform emergency services and contents restoration work while adhering to company policies and procedures regarding remediation. The individual will also adhere to EPA, ...
Local area
Weekend work
ATI Restoration
Plano, TX
19 hours ago
Lead Wellness Coordinator
...Cryotherapy Studio is currently seeking a dynamic Lead Wellness Coordinator for a part-time position at our location. This role is... ...written communication skills required. Ability to multi-task and manage client and staff concerns. Strong computer skills required...
Part time
Flexible hours
Shift work
Weekend work
Afternoon shift
Icebox Cryotherapy Frisco
Frisco, TX
14 days ago
Supervisor (part-time) - Perry Ellis
...The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and...
Part time
Casual work
Flexible hours
Perry Ellis International
Parker, TX
2 days ago
Supervisor
$18.02 - $25.23 per hour
...About the roleAs a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more...
Hourly pay
Minimum wage
Flexible hours
Afternoon shift
Fine Wines & Spirits of North Texas LLC
Richardson, TX
15 days ago
Supervisor, Revenue Cycle
...processing; payment processing; collections and accounts receivable management; denial management; reporting of results and analysis;... ...priorities; clarifies roles and responsibilities of others; coordinates resources to meet objectives. Cascades goals down to staffs annual...
Full time
Work experience placement
Work at office
Monday to Friday
US Oncology Network-wide Career Opportunities
Richardson, TX
2 days ago
Supervisor
...restaurant operations). These standards are high, so this is a big job! The Supervisor works with his/her restaurant leader(s)/General Managers to help set the restaurant’s goals and creates a plan to achieve the goals. To meet restaurant goals, the Supervisor doesn’t...
Temporary work
Local area
Shift work
McDonald's
Murphy, TX
1 day ago
Front End Supervisor
$18 - $22 per hour
...fosters growth and accountability. Monitor staff performance and provide coaching and feedback as needed. Operations & Cash Management Oversee cash handling, register balancing, and end-of-day reconciliation. Ensure compliance with all company policies...
Flexible hours
Weekend work
Afternoon shift
Sara’s Mediterranean Market
Richardson, TX
4 days ago
Order Entry & Quotations Coordinator
...Job Description Job Description Order Entry & Quotations Coordinator Join Our Team We are a growing small business looking for... ...Process customer orders accurately and efficiently Prepare and manage customer quotations Communicate with customers regarding...
Flexible hours
Wholesale Distributor
Plano, TX
8 days ago
Bilingual Production Supervisor
$70k - $80k
...equipment problems to the appropriate department and production manager. Coordinates with quality control to maintain quality standards; takes... ...; Promotes a harassment-free environment; Builds a diverse workforce. Planning/Organizing Quality--Demonstrates accuracy...
Temporary work
Shift work
PrideStaff
Carrollton, TX
3 days ago
Production Supervisor
...Team Leader (1st Shift - Denton - 3PL) Req ID: 136999 Hiring Manager: Eric Eskew Band: 08 Region: Americas Country: USA... ...Operational Oversight: Receive production plans and directly coordinate personnel and materials to ensure that daily production goals...
Local area
Flexible hours
Shift work
Day shift
Celestica
Richardson, TX
6 days ago
Animal Care Supervisor
Want to help pets live their best lives? We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the...
Hourly pay
Full time
Local area
Immediate start
Flexible hours
Night shift
Afternoon shift
Petco
Richardson, TX
1 day ago
Animal Care Supervisor
Driven work that makes a difference for pets and people. Hands-on leadership experience and career growth opportunities. A supportive, inclusive culture built on teamwork and authenticity. The chance to grow your leadership skills while having fun do Animal Care, Supervisor...
Petco Animal Supplies, Inc.
Richardson, TX
19 hours ago
Data Entry Coordinator Junior (Remote)
...Data Entry Coordinator Junior (Remote) Are you ready to embark on a career that offers endless opportunities for growth and development? Do you have a passion for precision and an eye for detail? If so, we have the perfect entry-level opportunity for you as a Remote...
Remote work
Only Data Entry
Parker, TX
19 hours ago
Executive Housekeeper
...Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated...
Flexible hours
Shift work
Driftwood Hospitality Management
Plano, TX
3 days ago
Animal Care Supervisor
Want to help pets live their best lives? We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our...
Hourly pay
Full time
Local area
Immediate start
Flexible hours
Night shift
Afternoon shift
Petco Animal Supplies Inc
Parker, TX
2 days ago
Housekeeping Supervisor
...Housekeeping Supervisor is responsible for assuming the duties of the Executive Housekeeper in their absence, including the daily management of the housekeeping staff. Housekeeping Supervisors are required to clean guest rooms and public spaces on days they are not...
Night shift
MCR Hotels
Parker, TX
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Workforce Management Coordinator. Be the first to apply!