Contact Management Specialist

Job Description

Job Description

Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. 

Working as a Contact Management Specialist for Alfa Insurance® is more than just processing changes in the system. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.

Job Summary

Are you detail-oriented, deadline-driven, and passionate about delivering exceptional customer service? Join a dynamic team of professionals committed to excellence as a Contact Management Specialist. In this role, your strong communication skills, organizational finesse, and ability to manage time effectively will be key to success. Proficiency in Microsoft Office is essential, and your collaborative spirit will thrive in an environment that values precision, teamwork, and client satisfaction.

Responsibilities 

• Process policy changes in Guidewire for P&C policies to include address changes, membership, customer number changes, contact updates, and agent recodes. 
• Process returned mail for P&C and Life policies. 
• Process Guidewire Activities. 
• Use a tracking system.

Qualifications

• High school diploma required. 
• Guidewire, Outlook, Word, and Excel experience is helpful.
• Multi-tasking is required for this position, along with the ability and expertise to perform research. 
• Good communication skills are required as this position interacts with the field and home office employees in gathering information, as well as outside contacts such as mortgagees and lienholders. 
• Must follow comprehensive workflows.

Benefits/Perks

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires 
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama
• Fitness center
• Onsite cafeteria