Shift Leader

Shift Leader Position

Shift Leaders are responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to management.

Competencies

Great focus

Understands and exceeds guest expectations, needs and requirements

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following brand recommended guest recovery process

Passion For

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Problem Solving And Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

Develops and maintains relationships with team members

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills And Qualifications

Restaurant, retail, or supervisory experience

Ability to work up to 35 hours

At least 18 years of age (where applicable)

Responsibilities

Team Environment

Support a respectful team environment

Communicate shift priorities, goals and results with team members

Support the training of crew members as requested

Provide coaching and feedback to crew members

Operational Excellence

Create and maintain a guest first culture in the restaurant

Operate with sense of urgency to deliver speed targets

Ensure brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines

Manage proper team deployment to deliver team service

Profitability

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over/short during shift

Ensure all products are prepared according to brand standards

Minimize waste

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.