PSS Launch Solution Lead

About The Job Job title: PSS Launch Solution Lead Location: Cambridge, MA As the PSS Launch Solution Lead within Sanofi Digital, you will manage a cross‑functional team of six resources across multiple geographic locations and support upcoming product launches. Your responsibilities include driving decisions, ensuring best practices, building a quality mindset, and removing obstacles. The role collaborates closely with Architecture, DevOps, Cybersecurity, Compliance, Product, and PMO teams to drive integration architecture, incorporate industry best practices, scalability, environment stability, and regulatory‑ready release practices. Key Responsibilities Lead and develop a team of 6 professionals across multiple geographic locations. Foster an inclusive, collaborative environment that encourages innovation and continuous improvement. Provide clear direction, mentorship, and professional development opportunities for team members. Conduct regular performance evaluations and provide constructive feedback. Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team. Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud). Maintain solid understanding of Veeva CRM and Veeva Engage to support patient events. Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python. Collaborate with cross‑functional teams to ensure successful delivery of product launches. Establish and maintain strong relationships with peers, internal stakeholders, and external vendors. Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams. Develop and implement launch strategies that prioritize patient needs and experience. Monitor launch metrics and KPIs to measure success and identify areas for improvement. Champion quality‑focused approaches throughout the development lifecycle. Implement left‑shifting activities in the SDLC to identify and mitigate risks early. Ensure adherence to Sanofi Patient Services standards and compliance requirements. Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance. Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements. Stay informed about evolving healthcare regulations and their impact on patient services. About You Bachelor's degree required; advanced degree (MS, MBA) preferred. 10+ years of total professional experience in digital patient support services, with at least 3 years including leadership experience managing geographically dispersed technical teams. Pharmaceutical or healthcare industry experience required; strong understanding of patient services operations in pharmaceuticals or healthcare. Proven experience with Salesforce Health Cloud. Track record of successful product launches and technology deployments. Deep understanding of healthcare data privacy regulations (HIPAA, GDPR). Experience with PHI/PII data handling and patient data safety protocols. Ability to influence senior leadership and navigate complex stakeholder environments. Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy. Fluent in English. Preferred Qualifications Additional Salesforce platforms experience (Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud). Working knowledge of integration technologies (IICS, AWS, Snowflake, Python). Proficiency in a language beyond English. Benefits Health, wellness, and prevention programs. Gender‑neutral parental leave of at least 14 weeks. Comprehensive rewards package. Career growth opportunities via promotions or lateral moves. EEO Statement Sanofi Inc. and its U.S. affiliates are Equal Opportunity andAffirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, age, ancestry, nationality, marital, domestic partnership or civil union status, sex, gender, gender identity or expression, sexual orientation, disability, veteran or military status, domestic violence victim status, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #J-18808-Ljbffr