Network Technical Support Specialist

Position Network Technical Support Specialist Location San Antonio, TX Duration 12 Months contract Total Hours/week 40.00 Work Hours During Training: 8-5 M-F. After training shift may be M-F, Tu-Sa or Su-Th. The SA office hour may be any 8 hour shift (8.5 total hours with 30 min lunch or 9 total hours with 1 hour lunch) time between 5AM - 8PM. Must Haves On The Resume Telephone-based customer service/help desk experience Business Description Pyxis medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Job Description This position is responsible for providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware. The person in this role is vital in managing, resolving, and facilitating resolution for client Pyxis dispensing platforms. Technical Skills MS SQL Server (SQL 2008/2012) 3+ years Must be able to write advanced queries (Select and Join statements) and analyze SQL data within complex database structures. SSIS (SQL Job) exposure/experience MS SQL Reporting Services MS OS knowledge (3+ Years) Windows Server 2008/2012 Windows 7 and Windows 10 Microsoft IIS and Web Applications Tools & Monitoring Application logs OS event logs Performance Monitor Performance Counters Task Manager Active Directory with basic understanding of Group Policies and Security Permissions (1+ years) Networking topology and troubleshooting (2+ years) DNS DHCP LAN/WAN Telnet Ports (Networking/OS) Wireshark Understanding XML (1+ years) VMware experience or exposure (1+ years) Soft Skills Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Excellent time management skills with the ability to manage multiple high priority issues simultaneously. Strong personal commitment to quality, customer service and patient safety. Ability to understand and communicate complex technical systems to a non-technical audience. Works well in a team environment. Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations. Education The ideal candidate is a college graduate with a Computer Science degree or equivalent experience. Pharmacy or nursing experience a plus. Preferred Certifications CCNA, CCNP, A+, MCTS, MCSE Other Existing Department of Defense clearance or ability to participate in required background check. #J-18808-Ljbffr