Client Services Representative

Open — Ethos Veterinary Health has a posting for this job. Posted 21 Aug 2026. About this job Customer Service Representative, Veterinary Emergency and Critical Care Location: Centerville, OH Schedule: Part Time | 1st Shift, Weekend Coverage | Saturday and Sunday, 8pm-6am Compensation: $17-21/hr | Overnight Shift Differential from 7pm-7am + $3/hr Why Join Care Center, Dayton At Care Center, every team member plays an essential role in delivering exceptional care to pets and the people who love them. You'll join a collaborative team that values compassion, respect, and open communication, where your contributions are recognized and your professional growth is supported. Working in our state‑of‑the‑art specialty and emergency hospital, you'll gain experience with advanced cases while collaborating alongside skilled veterinarians, technicians, and support staff who are committed to helping one another succeed. We believe that the best patient outcomes happen when every department works together as one team, creating a positive and supportive environment for both our employees and clients. If you're looking for a place where you can grow your career while making a meaningful difference every day, Care Center is the place for you. In Your Day-To-Day, You Will Manage high‑volume incoming phone calls and client communication Greet and assist emergency and specialty clients Support front desk and administrative hospital operations overnight Maintain accurate medical and client records Collaborate closely with veterinary technicians, assistants, and doctors Assist with patient intake and emergency workflow coordination Maintain organization, cleanliness, and professionalism throughout client‑facing areas of the hospital Support clients through emotionally sensitive situations with compassion and discretion What You Bring Previous client service/customer service experience required; veterinary or medical experience preferred Strong organizational skills and attention to detail Ability to work effectively in a fast‑paced environment Proficiency with office software and systems Excellent verbal and written communication Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff Medical, Dental and Vision insurance - Multiple health plan options so that you can choose something that suits your needs best. Life Insurance, Disability Insurance, FSA, HSA 401K + company match Employee Assistance Program Uniforms Hands on learning as well as opportunities for credentialing Onsite continuing education events as well as virtual learning platforms Our Dayton location was established in 2008, and through the years our team has proudly cared for thousands of pets in this AAHA accredited hospital. In June of 2019, we moved to a brand new, 15,000 square foot facility. Our new hospital, located next door to our previous location, is home to 24‑hour Emergency Care, Cardiology, and Radiology. Our hospital is also AAHA accredited. Surrounding Areas Care Center is conveniently located in Centerville and is within commuting distance of many veterinary professionals throughout the Dayton metro area, including: Washington Township Bellbrook Kettering Sugarcreek Township Beavercreek Oakwood Moraine Dayton Springboro Riverside Germantown Franklin Lebanon Huber Heights Englewood Vandalia Middletown Yellow Springs About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two‑way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care! Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. 10983860 Ethos Veterinary Health's other jobs that have a page here. Each page says open or closed for itself. Opens ethosveterinaryhealth.applytojob.com, after a short hand-off page here. One page per job at this company, in this place. Open or closed, it says which. Open: the posting you see is the one you apply to, on the employer's site. No account here. Closed: the page stays, keeps this job's history, and turns back to Open when the employer posts it again. State comes from Talentify's job index. Closures are checked every hour and every page is re-read at least daily, so a change on the employer's side can take a day or more to show here. #J-18808-Ljbffr