Loan Servicing Specialist III

Position Summary:

Take the lead as subject matter expert on essential duties of a Loan Servicing Specialist I and II; guide projects within scope of department; coach and work with the team to identify and implement process efficiencies; deliver internal support to other business lines and the branches via phone and email.

Qualifications:

Bachelor's degree in related field preferred.

Minimum four (4) years of experience in a loan processing administrative related position utilizing Core Banking System within the financial services industry.

Accomplished reading, verbal and written communication, analytical, mathematical, computer, problem solving, decision making, and interpersonal relations skills; solid working knowledge of daily accounting entries, interfacing and balancing, and Microsoft Office; high level of organization and attention to detail; effectively multi-task and work within compressed time frames while meeting deadlines; be a self-starter and work independently as well as part of a team.

Core Competencies:

Career Development : Proactively prepares and actively participates in ongoing, candid, constructive monthly coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.

Communicates Effectively : Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks, and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.

Focuses on the Client : Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.

Judgment : Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.

Teamwork : Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect, and a collaborative environment.

Essential Duties:

Provide subject matter expertise on maintaining records and data entry in the Bank's Core Banking System for all loan types; conducting loan correction maintenance; preparing letters, forms, checks and other documents; executing accurate processing of loan transactions, payoffs, payments and disbursements; processing escrow analyses and disbursements including insurance and tax payments; reviewing exception reports for loans and processing maintenance or transactions; and preparing daily and monthly reporting, remitting and servicing for investor loans.

Maintain reasonable knowledge of and uphold compliance with Federal National Mortgage Association (FNMA (Fannie Mae)), Federal Home Loan Bank (FHLB), Fair and Accurate Credit Transactions (FACT) Act, Bank Secrecy Act (BSA), and the Bank's Employee Handbook; ensure the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending policies and procedures.

Organize and present training materials on policy and procedure updates for team meetings; be instrumental in completing and coordinating special lending related projects and system testing and conversions; communicate proficiently with lenders to answer questions, explain guidelines and resolve loan level suspensions; resolve escalated customer experience incidents while demonstrating outstanding customer service levels.

Identify patterns or connections between situations that are not obviously related and identify key or underlying issues in complex situations; gather additional data and improve one's understanding about situations or issues then take independent action to create opportunities to resolve or prevent problems.

Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from customers, other Bank personnel, etc., within given time frames and established policy.

Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.

Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank's compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.


Regular and predictable attendance; perform other duties as assigned or directed.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment:

Work is performed in an office setting with little to moderate exposure to noise, heat, dust or other adverse factors. Working extended hours may be required as needed. The noise level in the work environment is usually quiet.