Patch Management Analyst/Enigneer /EUC/Cary, NC / Jacksonville FL

L1 Patch Management Analyst

The L1 Patch Management Analyst is responsible for the day-to-day execution of patch deployment activities across end-user devices including laptops, desktops, and thin clients. The role focuses on scheduling, deploying, and validating OS and application patches using enterprise patch management tooling, while escalating issues to L2 as required.

Key Responsibilities

• Deploy OS (Windows 10/11) and third-party application patches to end-user devices via SCCM / Microsoft Intune / WSUS as per the approved patch schedule.
• Monitor patch compliance dashboards and generate daily/weekly compliance reports.
• Identify non-compliant devices and initiate remediation actions or escalate to L2.
• Coordinate with end-users and helpdesk to schedule patch windows with minimal disruption.
• Maintain patch deployment records and update ITSM tickets (ServiceNow / Jira) accurately.
• Perform pre-patch and post-patch health checks on targeted endpoints.
• Assist in testing patches in a non-production environment before wide deployment.
• Follow the patch management SOP, CAB process, and change management guidelines.
• Support vulnerability scan tool outputs (Qualys / Tenable) and cross-reference with missing patches.
• Escalate failed deployments, critical patch failures, or zero-day situations to L2 promptly.

Technical Skills & Knowledge

• Basic knowledge of Windows OS (Windows 10/11) patch lifecycle and update mechanisms.
• Familiarity with SCCM/MECM, Microsoft Intune, or WSUS for endpoint patch deployment.
• Exposure to ITSM platforms ServiceNow, Remedy, or equivalent.
• Understanding of Active Directory and Group Policy basics.
• Basic scripting exposure (PowerShell or Batch) for patch status queries.
• Awareness of vulnerability scanning tools (Qualys, Nessus, Tenable).
• Ability to read compliance and deployment reports from patch management dashboards.

Soft Skills & Competencies

• Good verbal and written communication skills for coordinating with end-users.
• Ability to follow documented SOPs and checklists accurately.
• Time management capable of handling multiple patch deployment tasks concurrently.
• Basic analytical skills to identify and report patch deployment anomalies.
• Team player with a willingness to work in shifts / on-call rotations.