Network Infrastructure Patch Management Analyst
Cynet Systems
Network Infrastructure Patch Management Specialist
Requirement/Must Have:
- Basic understanding of networking fundamentals including OSI model, IP addressing, VLANs, and routing basics.
- Familiarity with Cisco IOS CLI commands such as show version, copy commands, and reload.
- Awareness of device backup processes including TFTP/SCP configuration backups.
- Basic knowledge of network management systems such as SolarWinds, CiscoWorks, or similar.
- Ability to follow detailed step-by-step patching runbooks.
- Understanding of ITSM change management and maintenance window concepts.
- Strong verbal and written communication skills for co-ordinating maintenance windows.
- Comfortable working in shift and on-call environments including nights and weekends.
Responsibilities:
- Co-ordinate and track network device firmware/software patching activities for Cisco IOS/IOS-XE, Juniper JunOS, Aruba, and Palo Alto as per approved change records.
- Perform pre-patch tasks including verifying device backups, confirming maintenance window communications, and validating access.
- Execute standard patching steps such as image upload, verifying MD5/SHA hash, and scheduling reloads under supervision.
- Monitor device health post-patching by verifying interface states, routing tables, and connectivity.
- Log patch activity and outcomes in ITSM tickets using ServiceNow or Remedy.
- Maintain network device firmware inventory and flag devices with outdated or end-of-support software.
- Communicate maintenance windows to impacted stakeholders and NOC teams.
- Escalate unexpected device failures, routing disruptions, or patching errors immediately.
- Assist in generating weekly patch compliance reports for the network estate.
Nice to Have:
- Cisco Certified Network Associate (CCNA).
- CompTIA Network+.
- ITIL 4 Foundation.
Skills:
- Network Infrastructure Patch Management.
- Cisco IOS.
- Juniper JunOS.
- Aruba.
- Palo Alto.
- ServiceNow.
- Remedy.
- SolarWinds.
- CiscoWorks.
- ITSM.
- VLANs.
- Routing.
Qualification And Education:
- 2+ years of experience in network infrastructure or patch management.
- Accurate and methodical approach to following change procedures.
Vacancy posted 2 days ago
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