Customer Service Representative

Job Description

Job Description

Customer Service Representative (Entry-Level) Overview

If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity may be a great fit for you. In this role, you’ll serve as the first point of contact for customers, providing support with billing inquiries, payments, and account access while delivering an exceptional customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone, chat, and email
• Assist with billing inquiries, payment processing, and account-related questions
• Support customers with portal login and navigation issues
• Provide clear, accurate, and professional information in a high-volume contact center environment
• Take ownership of customer concerns and resolve issues efficiently and effectively
• Analyze information to make sound decisions and solve problems in real-time
• Perform basic math calculations (percentages, addition, subtraction, division) when assisting customers
• Navigate multiple systems and applications to research and resolve inquiries
• Meet established productivity, service, and quality standards
• Adhere to company policies, compliance regulations (e.g., SOX, PCI), and procedures
• Assist with additional tasks, projects, and overtime as needed

Qualifications & Skills Required Skills

• Strong communication skills (verbal and written) with a customer-first mindset
• Ability to multi-task and make quick, informed decisions in a fast-paced environment
• Basic computer proficiency, including Microsoft 365 (Excel, Word, Outlook, Teams)
• Comfortable working across multiple systems and monitors simultaneously
• Strong problem-solving skills and attention to detail
• Professionalism, reliability, and accountability in handling customer interactions
• Ability to manage competing priorities and remain calm under pressure

Preferred Qualifications

• 1–2 years of customer service experience
• Experience in a high-volume call/contact center environment
• College degree (completed or in progress) is a plus

Education Requirements

• High school diploma or equivalent required

Work Environment

• Fast-paced, high-volume contact center setting
• Performance-driven with clear service and quality expectations

Experience Level

Entry-level — ideal for candidates looking to start or grow their career in customer service

Job Type & Location

This is a Contract to Hire position based out of O FALLON, MO.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in O FALLON,MO.

Application Deadline

This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.