Service Portfolio Manager

Role Description

The Service Portfolio Manager is responsible for overseeing the service lifecycle of all installed ZincFive systems through the direct coordination of the Customer Project Managers and the Strategic Projects Director. The position may be performed remotely from home or onsite in headquarters in Tualatin, Oregon and reports to the Director of Global Service Operations.

• Leads and supports Customer Project Manager team to ensure completion of battery system installation, commissioning project, and strategic projects.
• Provides monthly reporting to the Director of Global Service Operations for identified Key Performance Indicators.
• Responsible for implementing a web-based service management system that provides a real-time resource for equipment status, service history, key customer information, and the ability to generate summary reports for both internal and external distribution.
• Provides direct review and development of applicable action items in response to project feedback and evaluation.
• Cooperates and works closely with internal and external stakeholders associated with both the installation and commissioning of ZincFive systems, as well as specified strategic projects.
• Organizes and facilitates meetings with Customer Project Managers in order to ensure that the necessary resources are available to support planned projects.
• Advises the Director of Global Service in areas of Field Service Personnel staffing needs.
• Visits key customers and projects in the field, with up to 25% travel.
• Partners closely with Sales, Marketing, Operations, Service and Engineering to ensure the successful projected lifecycle of ZincFive systems.

Qualifications

• Bachelor’s degree in electrical engineering, power systems or a related field, or equivalent years of experience.
• 5+ years experience in customer project management.
• Minimum 3 years of experience in customer project management for power systems or data center background.
• Previous supervisory/management experience.
• Excellent customer management skills for both verbal and written communication.
• Proficient in Microsoft Office and Project as well as other software required for project management.
• Excellent attention to detail.
• Excellent time management and organizational abilities.
• Excellent interpersonal skills.
• Must have proven experience in managing complex projects from all project management aspects.
• Ability to work with multiple stakeholders to manage projects to completion.
• Ability to coordinate efforts of various teams to provide the right skills at the right time for successful project management.
• Experience with and ability to manage project change management and risk mitigation.
• Monitor existing workflow, processes, and industry trends to suggest areas of potential improvement.

Requirements

• PMP certification (preferred).
• Software implementation experience (preferred).

Benefits

• Comprehensive set of outstanding benefits, including medical, dental, vision, and life insurance.
• 401k.
• Paid sick time.
• Paid time off for vacation.
• Paid holidays.
• Paid community service days.
• Professional/personal learning program.
• Applicable state/federal paid family leave.

Company Description

ZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre-employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.