CIAM Product Owner - MFA & Secure Identity Platform

This is an opportunity to help shape secure, seamless customer identity experiences at Manulife by delivering capabilities across authentication, MFA, consent, and account recovery. You will contribute directly to our mission of making decisions easier and lives better by reducing friction and fraud, improving reliability, and ensuring compliance across our digital channels. Partnering with engineering, security, and compliance, you’ll translate requirements into actionable delivery and measurable outcomes using IBM Security Verify, RSA, LexisNexis, and Azure. In this role, you’ll gain hands-on experience with modern CIAM standards, cloud services, and risk orchestration while growing your product ownership and stakeholder leadership skills. Position Responsibilities Maintain and prioritize the feature-level backlog for CIAM capabilities (authentication, MFA, consent, account recovery) using IBM Security Verify and RSA. Author clear user stories and acceptance criteria; align non-functional requirements (performance, security, resiliency) and coordinate sprint ceremonies. Integrate LexisNexis risk/identity services and define signal ingestion and decisioning rules; partner with compliance for KYC and fraud controls. Configure and validate standards-based integrations (OIDC/OAuth2, SAML, SCIM, JWT, WebAuthn/FIDO2); ensure robust token/session lifecycles. Track and report KPIs (login success, MFA challenge/pass rates, abandonment, latency, defects); run experiments/A-B tests to improve outcomes. Collaborate with Security, IAM, Architecture, and application teams; support incident response, release readiness, and documentation. Required Qualifications 3–5 years of experience in product ownership, business analysis, or technical delivery roles; 2+ years in CIAM/IAM preferred. 2+ years hands-on with CIAM platforms or MFA solutions (e.g., IBM Security Verify, RSA SecurID) and risk/identity services (e.g., LexisNexis). Working knowledge of OIDC/OAuth2, SAML, SCIM, JWT, and modern authentication flows; familiarity with WebAuthn/FIDO2. Experience delivering on Azure (App Services, Functions, API Management, Key Vault) and collaborating with engineering teams. Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience. Preferred Qualifications Experience configuring IBM Verify journeys/policies, RSA auth policies/tokens, and integrating LexisNexis KYC/risk signals. Exposure to adaptive MFA, device intelligence, bot mitigation, and fraud detection orchestration. Familiarity with observability tools (Azure Monitor, App Insights, Datadog/Splunk) and CI/CD (Azure DevOps/GitHub). Financial services/insurance experience or other regulated environments; privacy/data residency knowledge. Certifications: CSPO/SAFe POPM, Microsoft Azure (Fundamentals/Associate), identity/security certifications. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. If you are applying to this role in Massachusetts, please note the salary range is $ 107,450.00 - $ 199,550.00 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The role being advertised is an existing vacancy.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 .

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 View email address on click.appcast.io 。 Referenced Salary Location Boston, Massachusetts Working Arrangement 混合式 Salary range is expected to be between $107,450.00 USD - $199,550.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact View email address on click.appcast.io for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement . Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) #J-18808-Ljbffr Manulife Financial