Air Export Supervisor

Air Export Supervisor | Bensenville, Illinois | Hybrid work schedule This is a hands-on supervisory role for an air freight professional who has strong export operations experience and enjoys leading a team while remaining actively involved in the day-to-day shipment process. You will oversee air export operations from A-Z, ensuring shipments are handled efficiently, accurately, and in line with customer and company requirements. What's on Offer Bonus opportunity Hybrid work-from-home schedule Opportunity to join an established international freight forwarding organization Supervisory responsibility with genuine career progression Collaborative and professional working environment Strong benefits package Key Responsibilities Supervise and support the Air Export Operations team Oversee the complete air export process from booking through final delivery Coordinate airline bookings, rates, routings, space confirmations, and shipment schedules Ensure accurate preparation of AWBs, export documentation, and shipping instructions Monitor shipment status and proactively resolve operational issues and exceptionsCoordinate with airlines, trucking companies, warehouses, overseas agents, and customers Ensure compliance with US export regulations and company procedures Review and approve documentation and ensure shipments are processed accurately and on time Assist with customer quotations, rate requests, and operational inquiries Monitor team performance, workload, productivity, and service levels Train, mentor, and develop team members Act as a point of escalation for complex shipments and customer issues Work closely with other departments, including sales, customer service, and accounting Identify opportunities to improve processes, efficiency, and customer service Requirements 5+ years of air export freight forwarding experience Previous supervisory or team-lead experience within an international freight forwarder Strong knowledge of the A-Z air export process Experience with airline bookings, AWBs, documentation, routing, and shipment coordination Strong understanding of US export requirements and procedures Excellent organizational and problem-solving skills Strong communication and customer service abilities Ability to manage multiple priorities in a fast-paced freight environment Experience with CargoWise or a similar freight forwarding system is preferred #J-18808-Ljbffr People Freight | Freight Forwarding & Logistics Recruitment Specialists