Medical Receptionist / Front Desk Coordinator

Job Description

Job Description

We are seeking a friendly, organized, and dependable Medical Receptionist to join our busy podiatry practice. The ideal candidate will provide exceptional customer service to patients while ensuring the smooth day-to-day operation of the front office. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Schedule: Monday through Friday from 8:00 am - 4:00 pm

Responsibilities

Patient Reception & Scheduling

• Greet patients and visitors in a professional and courteous manner.
• Check patients in and out for appointments.
• Verify patient demographics and insurance information.
• Schedule, reschedule, and confirm office appointments.
• Coordinate and schedule surgical procedures, including communicating pre-operative instructions and necessary paperwork.

Telephone Management

• Answer incoming phone calls promptly and professionally.
• Direct calls to appropriate staff members.
• Assist patients with appointment requests, prescription refill requests, and general inquiries.
• Return patient messages and follow up as needed.

Medical Equipment & Program Coordination

• Process and track diabetic shoe orders.
• Coordinate orthotic orders and patient fittings.
• Assist with ordering and tracking durable medical equipment (DME).
• Follow up with patients, vendors, and insurance companies regarding the status of orders and approvals.
• Maintain accurate documentation related to medical equipment programs.

Office Administration

• Order and maintain office and medical supplies.
• Scan, file, and organize patient records and documents.
• Prepare and distribute patient forms and correspondence.
• Assist with daily administrative tasks to support providers and clinical staff.
• Ensure patient charts and documentation are complete prior to appointments.

Office Clerk Responsibilities

• Process incoming and outgoing mail, faxes, and electronic correspondence.
• Maintain filing systems and office records.
• Perform data entry and document management.
• Assist with insurance verification and obtaining referrals when needed.
• Support billing staff with administrative tasks as assigned.
• Maintain a clean, organized, and professional front office environment.

Qualifications

• At least 1 year of experience working in a medical practice is required
• Bilingual (English/Spanish) is a plus!!
• Completion of a certificate program in the medical field is preferred
• Strong customer service and communication skills.
• Proficiency with computers, electronic medical records (EMR), and Microsoft Office.
• Ability to multitask and work efficiently in a busy healthcare setting.
• Strong organizational skills and attention to detail.

 

Company Description

We are Maple Springs Foot Center, Podiatrists serving Gaithersburg, Rockville, Germantown, Potomac, North Potomac, Silver Spring, Bethesda, Olney & Frederick, MD.

We speak Spanish, Punjabi, Hindi, Chinese & Korean!

Dr. Stuart R. Snyder has been in practice for over 30 years. He is board certified in Foot Surgery by the American Board of Podiatric Surgery (ABPS), and a Fellow American Society of Podiatric Surgeons. He is also the founder and chief Podiatric Medical Director of Maple Springs Ambulatory Surgical Center. He is currently on staff at Shady Grove Adventist Hospital and MedStar Montgomery Medical Center.

Company Description

We are Maple Springs Foot Center, Podiatrists serving Gaithersburg, Rockville, Germantown, Potomac, North Potomac, Silver Spring, Bethesda, Olney & Frederick, MD. \r\n\r\nWe speak Spanish, Punjabi, Hindi, Chinese & Korean!\r\n\r\nDr. Stuart R. Snyder has been in practice for over 30 years. He is board certified in Foot Surgery by the American Board of Podiatric Surgery (ABPS), and a Fellow American Society of Podiatric Surgeons. He is also the founder and chief Podiatric Medical Director of Maple Springs Ambulatory Surgical Center. He is currently on staff at Shady Grove Adventist Hospital and MedStar Montgomery Medical Center.