Assistant Manager - 11 E. Jackson St.

Job Description

We're looking for an enthusiastic and detail-oriented Assistant Manager to join our dynamic team at our Morton, United States location (11 E. Jackson St.). In this pivotal role, you'll drive operational excellence while fostering a collaborative and supportive environment for both team members and customers. As an Assistant Manager, you'll have the opportunity to develop your leadership capabilities, make a meaningful impact on daily operations, and contribute directly to our organization's continued growth and success.

• Lead and manage store operations during assigned shifts, ensuring efficiency, quality, and strict adherence to company standards
• Supervise, train, and motivate team members while providing constructive feedback and meaningful support for their professional development
• Interact professionally and courteously with customers, addressing inquiries and concerns with empathy and a genuine customer-focused approach
• Handle cash management responsibilities, including processing transactions, reconciling registers, and maintaining accurate financial records
• Answer phones, take orders, and manage customer communications in a friendly and efficient manner
• Maintain a clean, organized, and safe store environment by overseeing cleaning duties and operational standards
• Assist with inventory management, stock rotation, and supply ordering to optimize store operations
• Resolve conflicts and operational challenges with a decisive yet collaborative approach
• Communicate transparently with management regarding operational issues, employee performance, and customer feedback
• Analyze store performance metrics and identify opportunities for improvement and strategic growth
• Perform physical tasks including lifting up to 25 pounds regularly and standing for extended periods
• Support team members in achieving individual and store-wide goals through motivational leadership

Qualifications

• Proven leadership and team management experience in a fast-paced retail or food service environment
• Strong math and problem-solving skills with the ability to handle financial transactions accurately and efficiently
• Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse teams and customers
• Demonstrated customer service excellence and a genuine commitment to customer satisfaction
• Reliable, responsible, and detail-oriented with strong organizational and time management abilities
• Ability to multitask, prioritize effectively, and remain calm under pressure while maintaining quality standards
• Proficiency in cash handling and money management
• Physical capability to lift up to 25 pounds regularly and stand for extended periods
• Friendly demeanor, positive attitude, and genuine enthusiasm for supporting and motivating team members
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed
• Conflict resolution and problem-solving abilities with a collaborative and inclusive mindset
• Willingness to learn and adapt to new processes, technologies, and operational improvements
• Experience with inventory management and stock control procedures
• Demonstrated ability to analyze performance data and identify operational improvement opportunities
• Experience with point-of-sale (POS) systems and basic computer skills (preferred)
• Background in staff training and development (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.