Front Office Receptionist - Horsham, PA

This position is based in Horsham and requires travel to Northeast Philadelphia (Jeanes Campus) and King of Prussia, PA. With 150+ locations in 17 states, QualDerm Partners is the largest multi‑state female‑founded and owned dermatology network in the U.S. We are committed to educating, protecting, and caring for your skin. Our mission is to educate communities and healthcare professionals about skin health, including cancer prevention and healthy skin through annual exams and dermatologic care. Job Summary The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will use the facility medical necessity tool to verify appropriate patient insurance coverage and perform their duties according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members, and all other medical professionals. Essential Duties and Responsibilities Welcomes patients and visitors by greeting in person or on the telephone, answering or referring inquiries Notes patient arrival in Practice Management System (EMR) Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system Prepares necessary patient paperwork prior to appointment Calls "No Show" appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating anxieties and answering questions Helps in emergency situations by quickly responding to patients in distress using good reasoning and judgment Reviews Practice Management System for information that needs to be updated, works with patients to obtain updated info and accurately enters it Identifies payer sources, verifies insurance eligibility, financial status, and assigns correct payor type, verifies prior authorization requirement, and notifies Billing Department if required Maintains reception area clean and organized Obtains revenue by recording and updating financial information, collecting patient copays and/or balances at check in/out Protects patient rights by maintaining confidentiality of personal and financial information Follows policies and procedures and reports changes as needed Contributes to team effort by accomplishing related results as needed Demonstrates superior customer service skills routinely Answers telephone promptly and politely Communicates courteously, professionally, cooperatively, and maturely with patients, visitors, providers, and team members May participate in supporting the clinic's social media presence, gathering content, sharing clinic‑approved updates, and assisting with community engagement as directed Locations 201 Gibraltar Rd., Suite 101, Horsham, PA 19044 7500 Central Ave, Suite 109, Philadelphia, PA 19111 216 Mall Boulevard, Suite 101, King of Prussia, PA 19406 Requirements High School Diploma required; Associate's Degree preferred 1 year customer service experience in a health care office preferred Benefits Competitive Pay – Attractive compensation to reward hard work Comprehensive Health Coverage – Medical, Dental, and Vision plans Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year Company‑Paid Life Insurance – Basic life coverage with option for additional plans Disability Protection – Short‑term and long‑term disability coverage Additional Wellness Plans – Accident, critical illness, identity theft protection Employee Assistance Program (EAP) – Confidential support for personal or work‑related challenges Exclusive Employee Discounts – Special discounts on products and services Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full‑time basis. #J-18808-Ljbffr Dormont Manufacturing Co