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WFM Scheduling Specialist: Intraday Forecasting & Rostering

Tata Consultancy Services Limited

Tata Consultancy Services Limited is seeking a Scheduling Specialist in Manila to support and manage scheduling activities for contact center staff. This critical role ensures compliance with labor regulations while optimizing agent schedules for service level objectives. Responsibilities include volume forecasting, schedule maintenance, and collaboration with intraday analysts. Candidates must possess a Bachelor's degree and proficiency in WFM tools such as Genesys or NICE. The position requires working in rotational shifts with mandatory office attendance. #J-18808-Ljbffr Tata Consultancy Services Limited

Vacancy posted 1 day ago
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