Automotive Service Manager

Job Description

Job Description

Position Overview

Jones Family of Dealerships is seeking an experienced and driven Automotive Service Manager to lead our service department in Lancaster, Pennsylvania. This role is critical to ensuring efficient operations, developing high-performing teams, and delivering an exceptional customer experience. The ideal candidate will bring strong leadership, operational expertise, and a passion for continuous improvement.

• Oversee daily operations of the service department to ensure efficient workflow and productivity
• Lead, coach, and develop a team of service advisors, technicians, and support staff
• Foster a culture focused on customer satisfaction, quality workmanship, and timely service
• Monitor and analyze performance metrics to identify trends and improvement opportunities
• Implement processes that drive profitability, efficiency, and customer retention
• Resolve customer concerns professionally and effectively
• Collaborate with sales, parts, and other departments to ensure seamless operations

• Proven experience in automotive service management, preferably within a dealership environment
• Strong leadership and team development skills
• Excellent communication and interpersonal abilities
• Solid understanding of automotive repair processes, parts, and industry standards
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong problem-solving skills

• Competitive salary plus performance-based incentives
• Medical, dental, and vision insurance
• Paid time off, sick leave, and holidays
• 401(k) with company match
• Company-paid life insurance
• Employee discounts
• Referral program

At Jones Family of Dealerships, we believe our success starts with our people. For over 65 years, we’ve built a strong reputation in Lancaster County not only by delivering a world-class customer experience, but by investing in and supporting our employees. As a fourth-generation, family-owned business, we foster a team-oriented environment where individuals are valued, developed, and empowered to grow their careers. From our beginnings on Orange Street to our multi-franchise location on Manheim Pike, our commitment to excellence has made us a workplace employees are proud to be part of, you’re not just joining a dealership, you’re joining a family.

Jones Family of Dealerships is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.