Supervisor, Collections US and Canada

Supervisor, Collections

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you've experienced our work in your favorite chocolate, your pet's food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you're just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION: Tulsa, OK

WORKPLACE TYPE: Hybrid

As the Supervisor, Collections for the Tulsa location, you will focus on the Americas (US & Canada). This role involves leading the Collections team, executing Accounts Receivable strategies, and ensuring high-quality customer service. Key responsibilities include supervising the team, ensuring timely invoice payments, managing projects, supporting employee development, and resolving customer issues. The Supervisor will also work with Commercial and Customer Service teams to improve department efficiency and maintain strong customer relationships. This position reports to the Manager, Accounts Receivable & Collections and has 8 direct reports.

What You Will Do:

Supervise Tulsa SSC Disputes and Deductions Team: Oversee and direct Accounts Receivable and Collections services for the US and Canada, ensuring efficient operations and timely invoice payments. Key duties include supervising the Collections team, managing ongoing activities and deadlines, addressing escalated customer inquiries promptly, hiring, training, and developing the team, creating skill development plans, training new employees on policies and controls, maintaining high customer service standards, and setting clear goals while managing a high-performing team.

Enable Accounts Receivable and Collections Strategy: Collaborate with the Manager, Accounts Receivable and Collections, and Sr. Manager, Order to Cash to enhance strategies aligned with business needs and customer experience. Work with key business partners and report on monthly performance. Identify issues and process improvements for Steering committee review. Implement enhancements to streamline processes, including testing and communication to leadership. Suggest adjustments to improve data quality and processing efficiency, including data import/export enhancements.

Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, review performance reports, and track system or process issues, escalating them for timely resolution. Complete weekly risk controls, conduct daily, weekly, and monthly compliance activities, support audits and remediation efforts, enforce SOX compliance, and assist with month-end and year-end close activities as needed.

Project Management: Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

Employee Development: Support the career development of employees in the Tulsa SSC Collections Team. Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees' understanding of Financial Operations processes.

Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.

What You Will Bring:

• Advanced knowledge of Accounts Receivable and Collections, including at least two years of experience in the Customer to Cash value chain, Dispute Resolution, and Collections
• At least one year of supervisory experience
• Bachelor's degree in a business-related field
• Experience in a Global Shared Services environment (preferred)
• Proficiency in SAP, Salesforce, Microsoft Office, and new automation technologies

Who You Are:

• Strong business acumen, design thinking, analytical, and influencing skills
• Ability to prioritize, manage teams, and promote a strong talent culture
• Excellent communication and presentation skills

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Flexible Work Arrangements We value flexibility to support you both professionally and personally
• Career Growth Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program Provides exclusive discounts on everyday products, services, and travel

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disabilitymental or physicalmarital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law. We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: No

Pay Range: $77,400.00-$103,200.00 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with a competitive company match.