HR Generalist

Job Description

Job Description

HR Generalist provides on-site support to a safety-sensitive, predominantly Spanish-speaking workforce, advising supervisors on employee relations and compliance while escalating risks to the Regional HR Manager. This role will help to establish consistent, scalable branch-level HR processes.

Hiring & Onboarding

•       Provide local support to branch hiring at the direction of the Talent Acquisition Team and the hiring manager — on-site interview logistics, local-hire requirements

•       Coordinate and facilitate weekly orientations for incoming field and office staff in English and Spanish, serving as primary presenter for operational expectations and day-to-day procedures

•       Partner with HR Shared Services onboarding staff, providing the in-person and regional support corporate cannot deliver remotely

•       Evaluate orientation effectiveness against retention and early turnover data; recommend content or delivery changes to the Regional HR Manager

Employee Relations & Supervisor Support

•       Serve as daily HR contact for employees and front-line supervisors at assigned locations

•       Coach front-line supervisors on attendance, performance, and consistent policy application; assess where inconsistent application is creating risk and raise it proactively

•       Gather facts on routine attendance and performance concerns and escalate as necessary to the Regional HR Manager

•       Draft and issue corrective-action documentation for routine, well-supported matters. Consult the Regional HR Manager before issuing corrective action that involves a final written warning or termination recommendation, an employee who has recently engaged in protected activity, or an employee with known medical restrictions or a pending accommodation request

•       Serve as the branch-level intake point for leave requests (CFRA, FMLA, PDL, paid sick leave, company leaves) and route to the Benefits Department; partner with HR Shared Services and the Regional HR Manager on coordination, communication, and case management

•       Track intermittent and continuous leave usage at assigned locations; coordinate return-to-work logistics with operations

•       Work within process standards and templates set by the Sr. Director of Benefits & Compliance. Eligibility and designation determinations are issued by the Benefits Department; escalate concurrent, intermittent, disputed, or accommodation-implicating cases to the Regional HR Manager

•       Support and coordinate workers' compensation modified duty where available, with the Regional HR Manager and Corporate HR .

•       Recognize when a leave, injury, or performance matter implicates accommodation obligations and escalate to the Regional HR Manager before responding to the employee

Performance, Training & Development

•       Support the rollout and ongoing administration of the performance review cycle at assigned locations as programs are established by HR Shared Services — including supervisor readiness, completion tracking, and follow-through on documented commitments

•       Provide field-level input on program design: assess execution in jobsite-based, Spanish-speaking, multi-shift environment and recommend adjustments to the Regional HR Manager

•       Coordinate delivery and completion of required compliance training in coordination with HR Shared Services and in partnership with the Regional HR Manager; track completion and drive follow-up on outstanding assignments

•       Deliver internal and Regional HR Manager–developed training to field and office staff in English and Spanish

•       Assess supervisor capability gaps and recommend targeted coaching or training

Compliance, Records & Reporting

•       Support Corp HR in maintaining personnel, medical, and I-9 records per EEO, privacy, and retention requirements in Paycom

•       Execute periodic personnel-file and I-9 audits under the direction of HR Shared Services or Regional HR Manager— including employee communication, document collection, and follow-through to closure; report systemic gaps to the Regional HR Manager

•       Track HR-required training completion and HR-owned certifications; assess exposure and drive resolution with the responsible supervisor. Safety training, safety certifications, and jobsite readiness tracking are owned by the Safety/EHSI function.

•       Prepare and interpret branch headcount, turnover, leave, and employee-relations reporting

•       Coordinate with HR Shared Services and branch operations on timely submission of required records within established deadlines

•       Respond to benefits and pay questions; coordinate resolution with Benefits and Payroll department

Transfers & Offboarding

•       Manage transfers and offboarding in conjunction with HR Shared Services, with attention to entity and multi-location requirements

•       Escalate any transfers or terminations between Valcourt entities to the Regional HR Manager before processing, as these may carry separate hire and separation obligations

Branch Administrative Support

•       The following supports branch operations and is expected to represent a limited portion of the role. Administrative and data-entry duties are not to exceed approximately 20% of total working time . The Regional HR Manager will review actual time allocation by task category quarterly, document the result, and rebalance duties as needed.

•       Receive and process PTO/time-off requests for assigned locations; confirm supervisor approval, enter approved absences into the branch operations calendar, and submit to Payroll per established deadlines

•      Support branch operational data entry in Computer Ease as assigned, in coordination with branch operations leadership

Qualifications Required

•       3+ years HR generalist experience, including at least 2 years supporting California employees

•       Bilingual English/Spanish — able to interpret and translate

•       Ability to communicate clearly and professionally in written and spoken English, sufficient to prepare documentation, correspond with corporate functions, and present in group settings

•       Demonstrated judgment with confidential and sensitive matters

•       Manages competing priorities against statutory deadlines

•       HRIS and Microsoft Office proficiency

•       Valid driver's license and insurable driving record required

Preferred

•       Window cleaning, construction, roofing, building services, or multi-site field workforce experience

•       BA/BS in Human Resources or Business Administration

•       PHR, SHRM-CP, or California-specific certification

•       Multi-entity experience

Physical Demands, Work Environment & Travel

•       Travel: Approximately 30–40%, between assigned locations and active jobsites

•       Frequent and sustained sitting and standing; frequent walking during jobsite visits, orientations, and training delivery.

•       Occasional bending, stooping, kneeling, crouching, and climbing stairs

•       Occasional lifting, carrying, and transporting of training materials, records boxes, and orientation supplies weighing up to 25 lbs.

•       Ability to perceive and respond to safety alarms, equipment signals, and verbal direction in a high-noise jobsite environment

•       Occasional early-start or extended-day schedules

Valcourt Building Services works with building owners and property managers to provide preventative maintenance, repairs, safety consulting, and comprehensive building envelope restorations to extend the life of a structure and protect property value. Valcourt works on commercial office buildings, high-rise residential buildings, parking garages, stadiums, hospitality buildings, and healthcare buildings.

For 35 years Valcourt has grown from a small window cleaning company serving the Washington, DC area into one of the largest exterior maintenance companies in the country. We proudly serve clients from our offices in New Jersey, Pennsylvania, Maryland, Virginia, Georgia, Florida, and Texas.

Company Description

Valcourt Building Services works with building owners and property managers to provide preventative maintenance, repairs, safety consulting, and comprehensive building envelope restorations to extend the life of a structure and protect property value. Valcourt works on commercial office buildings, high-rise residential buildings, parking garages, stadiums, hospitality buildings, and healthcare buildings.\r\n\r\nFor 35 years Valcourt has grown from a small window cleaning company serving the Washington, DC area into one of the largest exterior maintenance companies in the country. We proudly serve clients from our offices in New Jersey, Pennsylvania, Maryland, Virginia, Georgia, Florida, and Texas.