Tier 1 Network Monitor/Help Desk Support

Job Qualifications Minimum 3+ years of related experience US Citizenship Required Competent in Monitoring Tools, Network Monitoring, Network Operations, Trouble Ticketing CompTIA Security+ Certification TS/SCI Clearance Shift work: 4 days on/3 days off (10‑hour days) Job Description Network Engineer Associate supporting the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center at Beale AFB, CA. Working within the Network Engineering team, you will provide Tier‑1 Network monitoring, operational support, and Help Desk services across a global enterprise. Key Responsibilities Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies. Monitor all nodes for operational integrity. Respond to trouble calls. Initiate and maintain trouble tickets and other logs to document anomalies and corrective actions. Populate and examine trouble and error logs for troubleshooting and capturing metrics. Provide technical support to resolve problems or escalate to the appropriate level. Monitor and administer network tools for troubleshooting and metrics for trend analysis. Log all network issues using the approved system of record to generate reports for trend analysis. Provide technical support in data network planning, engineering, and design. Report all trouble calls to the Mission Control Center (MCC) in the Operations Center and provide hourly updates until resolution, unless otherwise directed. Provide quarterly metrics illustrating trends and workload to the Ops Supervisor in the form of a PowerPoint presentation. Knowledge, Skills & Abilities (KSAs) TS/SCI Clearance Shift work: 4 days on/3 days off (10‑hour days) Minimum of three (3) years’ of network operations experience Possess IAT Level II – Security+ Certification Demonstrated knowledge of network monitoring tools US Citizenship Required Location On Customer Site, USA CA Beale AFB Travel Required Less than 10% Telecommuting Options Onsite Scheduled Weekly Hours 40 Salary Range $61,402 – $78,775 Benefits 401(k) with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting‑edge technology you can learn from Equal Opportunity Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr