ServiceNow Now Assist AI Agent / LLM Topic Developer
Neshent Technologies
We are seeking a ServiceNow Now Assist AI Agent / LLM Topic Developer with strong hands-on experience in building AI-powered conversational solutions using ServiceNow AI Agent Studio and Now Assist. The ideal candidate will design, configure, and optimize AI agents, LLM topics, prompts, and conversational workflows to enhance ITSM, HR, and CSM experiences.
Key Responsibilities
- Design and develop AI agents using ServiceNow AI Agent Studio (Yokohama/Zurich).
- Configure LLM Topics, prompts, instructions, and guardrails for AI-powered conversations.
- Build AI agents, virtual agents, and copilots using the Now Assist Skills Kit.
- Design multi-step conversational workflows and user journeys.
- Automate ITSM, HR, and Customer Service Management (CSM) use cases using Now Assist.
- Define intents, dialog flows, and fallback handling to deliver seamless user experiences.
- Optimize AI responses for accuracy, tone, business context, and user satisfaction.
- Improve chatbot performance through metrics such as containment rate and resolution rate.
Required Skills
- Strong experience with ServiceNow AI Agent Studio (Yokohama/Zurich).
- Hands-on experience with Now Assist Skills Kit.
- Expertise in LLM Topic configuration, prompt engineering, and conversational AI design.
- Experience building AI agents, virtual agents, and copilots on the ServiceNow platform.
- Knowledge of dialog design, intents, user journeys, and conversational best practices.
- Strong understanding of ITSM, HRSD, and CSM workflows.
- Excellent analytical, communication, and problem-solving skills.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the ServiceNow Now Assist AI Agent / LLM Topic Developer in Chicago, IL vacancy
- The Applied AI team at Balyasny Asset Management... ...AI platform for assistants, deep research,... ...next major push is agents: persistent AI systems... ...failure recovery Develop reusable rendering... ...Familiarity with LLM APIs (OpenAI, Anthropic... ...'s attention right now. Agents, LLMs, and...SuggestedImmediate start
- ...with local communities - seeks an accomplished Service Now Developer. Job Description ServiceNow Developer SACM (CMDB, Asset Management, Configuration Management... ...with ServiceNow development Best‑Practices Advice and assist in their implementation. Deliver ServiceNow...ServicenowLocal area
$220k - $270k
...a Staff Software Engineer for our MarTech Engineering Team to develop AI agents that enhance marketing efforts. The ideal candidate will have... ...skilled in integrating APIs, and have hands-on experience with LLM technologies. This remote role offers a salary range of $220,0...SuggestedRemote job- ...Copilot and enterprise AI capabilities within the... ...including web grounding, agents, connectors,... ...and retention settings. Develop alerting, monitoring, automation... ...AI Security Skills LLM security fundamentals and... ...). Experience with ServiceNow incident and change management...Servicenow
$168.4k - $220k
..., too. Join our team as we help shape the future. Principal AI Engineer - Agent Ops/SRE The AI-COE serves as a centralized function to accelerate... ..., and Hybrid/Semantic search technologies. Experience with LLM orchestration frameworks like Langchain, LlamaIndex,...SuggestedTemporary workWork at officeRemote work3 days per week- Northern Trust is looking for a Senior Principal Engineer specializing in ServiceNow to join their team in Chicago. The role involves designing and implementing solutions for Governance, Risk, and Compliance (GRC) in a financial services environment. The ideal candidate...Servicenow
- Job Description The Application Developer/Analyst is responsible for ongoing development, maintenance and support of the Service Now (a provider of enterprise service management (ESM... ..., manages changes, mentors and assists other team members with process design and...Servicenow
$163k - $234k
...customer and employee experiences. Our people-first approach to AI eliminates friction, making employees more effective and organizations... ...of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar. Comfortable operating independently in...ServicenowFull timeWorldwideFlexible hoursFreshworks
Chicago, IL4 days ago$110k - $135k
...are seeking a seasoned Workday Developer with deep expertise in... ...service requests using tools like ServiceNow. Analyze Workday releases and... ...Services industry. Familiarity with AI/ML tools and use cases.... ...00.00-$70,000.00 3 weeks ago Assistant Vice President, Human...ServicenowFull timeRemote work3 days per week- ...Frontend Engineer to lead the development of user interfaces for BamGPT, their internal AI platform. You'll build features that help users navigate complex workflows and enhance agent behaviors. The ideal candidate has over 10 years of experience in frontend development,...
$95k - $110k
Job Description ServiceNow ITOM AI OPS Developer Experienced ServiceNow ITOM professional specializing in Discovery, Service Mapping, Event Management, and AIOps, with a strong focus on CMDB optimization aligned to CSDM standards. Proven ability to integrate observability...Servicenow- ...trading organization is hiring a Senior ServiceNow Developer to support and expand its enterprise... ...request workflows and service offerings Assist with platform administration, including... ...capabilities Familiarity with emerging AI capabilities within enterprise...Servicenow
- ...and product innovation firm specializing in AI, Data Engineering, Blockchain, and Cloud... ...an experienced Lead Software Engineer (AI/LLM) to guide a high‑performing engineering team... ...buy‑vs‑build‑vs‑OSS software decisions Develop applications that integrate LLM capabilities...Full timeContract workCurrently hiring
- Salesforce is hiring a Forward Deployed Engineer to develop AI-driven solutions for enterprise customers. In this role, you'll collaborate with a Deployment Strategist to create impactful solutions while leveraging cutting-edge AI tools. You should have at least 3 years...
- ...Information Technology CGS is seeking a ServiceNow Developer to join our team supporting a wide-... ...#CJ We may use artificial intelligence (AI) tools to support parts of the hiring process... ..., or assessing responses. These tools assist our recruitment team but do not replace...ServicenowFull timeFlexible hours
$170k - $210k
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Understanding of protocols... ..., IL $120,400.00-$188,125.00 2 weeks ago IS Application Manager/ServiceNow Product Owner Chicago, IL $70,000.00-$140,000.00 5 days ago...ServicenowLong term contractRemote work$85 per hour
Mercor is hiring an iOS Engineer to work remotely. In this role, you will leverage cutting-edge AI coding agents to tackle complex engineering challenges, review code quality, and refine mobile applications. The ideal candidate has over 2 years of iOS engineering experience...Remote jobHourly pay$150k - $200k
...challenge consensus. Our ServiceNow team manages the core... ...As a Senior ServiceNow Developer , you will play a pivotal... ...technologies including generative AI. Possess a solid understanding... ...integrations, including Now Assist, Build Agent, third-party AI tools, and...ServicenowFull timeTemporary workFlexible hours$140k - $170k
...plays a key role in identifying AI‑enabled capabilities that... ...using native configuration tools Develop and maintain integration... ...working within ITSM frameworks (ServiceNow, Cherwell, or comparable platforms... ...understanding of Intapp AI/Assist capabilities The base annual...ServicenowPermanent employmentWork at officeLocal area- A leading consulting firm is seeking an experienced Lead Software Engineer (AI/LLM) to guide a high-performing engineering team. The role requires 8+ years of experience and expertise in software engineering and cloud technologies. This hybrid position in Chicago involves...Full timeContract workImmediate start
- Lenovo is seeking a technical lead to own the full agentic stack—from LLM orchestration to production deployment. You will design and ship... ...stores, and scale deployments in production. Collaboration with AI engineers, ML scientists, and product managers is essential. #J-...
$170k - $250k
...IL $218,000.00-$306,000.00 5 days ago Global Practice Architect, AI, Google Cloud Chicago, IL $168,000.00-$249,000.00 2 weeks ago... ...$168,000.00-$249,000.00 5 days ago Senior Solutions Architect, ServiceNow, Full-time, Days Global Practice Architect, Infrastructure IV, Google...ServicenowHourly payFull timeContract workWork experience placementWork at officeLocal areaRemote workFlexible hours2 days per week$130k - $200k
...Key Responsibilities Design, develop, and maintain advanced Oracle... ...sharing. Actively explore AI‑enabled tools, Oracle Process... ...Automation, or Oracle Digital Assistant. Experience with SOX controls... ...Workday, Concur, Salesforce, ServiceNow, or similar enterprise...ServicenowShift work$87.4k - $230k
A leading professional services company is looking for an AI Native Engineer in Chicago. This role involves designing and deploying cloud-native solutions and agentic systems for enterprise clients. The ideal candidate will have experience with AI platforms and a strong...- ...design, build, and deploy production-grade AI systems. This role involves working in a... ..., taking ownership of ideas, and developing AI features. Candidates should have a solid... ...system design, as well as experience with AI agents and AWS infrastructure. The position emphasizes...
$50k - $60k
Pulsora is looking for an experienced AI/ML Developer to join their team in Chicago, Illinois. This role focuses on LLM integration and development, requiring a strong background in Python and AI/ML technologies. Candidates should possess significant experience in software...- ...Vice President of AI Engineering & Agent Platforms About the Company Industry-shaping healthcare technology (HealthTech) & software provider Industry Internet Type Privately Held, VC-backed Founded 2019 Employees 501-1000 Funding $76-$10...
- Protech business solutions in Chicago is seeking an Application Developer/Analyst responsible for the development and support of the Service Now application. The role includes designing workflows, developing applications, and optimizing performance. This position requires...Servicenow
- Salesforce is seeking a Lead AI Engineer to advance their AI and ML systems. This position focuses on building intelligent decision-making systems and continuous improvement frameworks through data and model pipelines. The ideal candidate will have over 6 years of experience...
$87.38k - $133.49k
...and repeatable provisioning. Develop and manage CI/CD pipelines... ...CloudPhysics (or equivalent HPE AI Ops tools) for predictive... ...management, and ITSM processes (ServiceNow or equivalent). Strong communicator... ...Coverage Employee Assistance Program (EAP) Back‑Up Daycare...ServicenowHourly payWork at officeLocal areaRemote workFlexible hours3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to ServiceNow Now Assist AI Agent / LLM Topic Developer. Be the first to apply!
Related searches