Fraud Analyst

Fraud Analyst

Want to use your analytical expertise to protect Spectrum and its customers from fraud? As a Fraud Analyst, you'll conduct thorough investigations and develop strategies that address emerging threats. Your research and documentation skills will turn complex situations into actionable improvements, making a direct impact on our fraud prevention initiatives.

Responsibilities

How You'll Make an Impact

• Investigate internal and external fraud threats impacting Spectrum and its customers
• Collaborate with the data science team to extract and manipulate data for recurring and ad hoc reports
• Develop and apply methodologies to solve business challenges using quantitative assessment
• Analyze data to uncover meaningful insights, identifying patterns and potential fraud or abuse
• Partner with internal stakeholders and external partners to enhance collaboration and raise awareness of investigative findings
• Communicate with legal teams, law enforcement, customers and business partners as needed
• Clearly communicate analysis and complex concepts to non-subject matter experts and create presentations that make data easy to understand for stakeholders
• Provide courtroom testimony regarding investigative findings and analysis
• Collaborate with a variety of external sources to identify current and emerging patterns and schemes related to fraud or prior debt

Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree preferred or equivalent combination of education and experience

Experience

• 2+ years reporting and analytical experience
• 4+ years fraud protection or general data analysis experience or knowledge
• Experience making complex business decision

Skills

• Experienced in fraud, risk or business analysis, identifying trends and applying analytical and statistical methods to solve problems
• Ability to implement processes to ensure quality, adequacy, accuracy and legitimacy of data
• Capability to handle investigations with increasing complexity
• Ability to make prompt decisions to identify complex fraud within guidelines
• Relationship building skills with internal and external resources
• Able to work independently and collaboratively under strict time constraints
• Skilled in PowerPoint, Excel and data visualization
• Ability to monitor and coach in various fraud scenarios
• Up-to-date knowledge of program policies and procedures as referenced in the employee handbook
• Familiarity with MicroStrategy reporting tool
• Effective written and verbal communication
• Ability to perform effectively in a fast-paced environment
• Proactive and results-driven mindset
• Clear oral and written communication skills
• Strong planning, prioritization and organizational abilities
• Research and data analysis expertise
• Adaptable and resilient behavior aligned with Spectrum values
• Proficient in Microsoft Office suite

Preferred Qualifications

Experience

• Cable industry knowledge

Skills

• Understanding of billing systems, payment platforms and biller data
• SQL experience
• Experience conducting investigation-driven interviews