Personal Banker I - III - (Columbia, IL)

Grow your career while making a difference in your community Join our team and be part of something meaningful—a legacy of service, growth, and community connection that makes a difference every day. Explore Career Opportunities Benefits and Perks Competitive Compensation: Fair pay with regular reviews and performance-based incentives. Health & Wellness: Comprehensive medical, dental, and vision coverage. Financial Security: 401(k) with company match, employee banking benefits, and financial wellness resources. Work-Life Balance: Paid time off and personal time. Career Path Options We offer a variety of entry-level roles and structured development programs across key business areas that are designed to help students, graduates, and early professionals build a strong foundation for a successful career in banking and financial services. We value the expertise and leadership that experienced professionals contribute to our organization. Whether you are an industry veteran or seeking to transition your skills into financial services, our diverse business areas provide opportunities to make a meaningful impact, drive innovation, and help shape the future of banking. Position: Personal Banker I – III – Columbia, IL Location: FCB Columbia Bank, 700 Columbia Centre Dr., Columbia, IL Job Id: 173 # of Openings: 1 Classification: Non-Exempt / Hourly Job Type: Full-Time Reports To: Columbia Location Operations Officer Job Summary A Personal Banker processes all transactions accurately and efficiently in accordance with established policies and procedures. The successful Personal Banker will be the frontline of our bank and play a fundamental role in achieving our customer satisfaction and revenue growth objectives by cross‑selling bank products and services. A Personal Banker should have a professional appearance, customer‑focused attitude and should be courteous, efficient, helpful, accurate, eager to learn, and friendly. Essential Job Duties and Responsibilities Accurately process a high volume of customer transactions, including deposits, withdrawals, loan payments, transfers, check cashing, and other routine teller transactions in accordance with bank policies and procedures. Verify endorsements, signatures, negotiability, account balances, and required identification prior to processing transactions. Receive, count, verify, and disburse currency and coin while maintaining balancing standards. Maintain, balance, and reconcile an assigned cash drawer, including vault buys and sells, currency and coin orders, and cash recycler transactions where applicable. Process commercial and consumer night deposits, bank‑by‑mail transactions, and currency and coin exchange requests. Assist customers with safe deposit box access in accordance with established procedures. Issue cashier’s checks, money orders, prepaid cards, and other official bank instruments. Process miscellaneous services including savings bond redemptions, collection items, utility payments, property tax payments, license sticker renewals, postal services, and credit card cash advances where applicable. Complete and maintain required regulatory documentation, including Currency Transaction Reports (CTR), monetary instrument logs, hold notices, and other documentation required under BSA/AML and related regulations. Reconcile teller work. Research and resolve teller outages, balancing differences, and transaction discrepancies. Accurately scan and balance daily teller work in accordance with bank procedures. Perform location operational duties including processing reports, transaction corrections, and operational documentation. Assist with location opening and closing procedures as assigned. Perform other operational duties as assigned. Additional Responsibilities – Personal Banker II Perform advanced teller functions requiring greater technical knowledge and independent judgment. Process complex transactions and assist with exception items and balancing discrepancies. Perform daily balancing and reconciliation of teller ancillary services in accordance with established procedures. Serve as a resource to other tellers regarding operational procedures and regulatory requirements. Assist with ATM servicing, vault operations, and location cash management. Assist with ordering, receiving, verifying, and distributing cash shipments from the Federal Reserve or armored carrier. Support training and onboarding of new tellers. Additional Responsibilities – Personal Banker III Serve as the lead teller and operational resource within the branch. Balance and reconcile the vault, cash recycler, ATMs, and branch cash position. Perform supervisor overrides and authorize transactions within established authority. Make check hold decisions in accordance with bank policy. Conduct teller audits, investigate outages, and resolve balancing issues. Train, coach, and mentor tellers on operational procedures, cash handling, balancing, and compliance. Assist branch management with operational reporting, cash management, internal controls, and audit preparation. Provide operational leadership in the absence of branch management. Technical Skills Needed Basic cash handling, balancing, and currency counting skills. Ability to accurately process routine consumer and commercial banking transactions. Basic knowledge of negotiable instruments, endorsements, and signature verification. Working knowledge of teller operations and location procedures. Basic understanding of banking regulations, including BSA/AML, OFAC, CIP, and Regulation CC. Proficiency with core banking systems, teller software, and Microsoft Office applications. Strong mathematical aptitude and attention to detail. Exceptional customer service and interpersonal skills. Strong verbal and written communication skills. Accuracy and attention to detail. Dependability and accountability. Ability to work effectively as part of a team. Ability to remain calm and professional in a fast‑paced environment. Willingness to learn new procedures and regulations. Strong organizational and time management skills. Qualifications High school diploma, GED, or equivalent required. Previous cash handling, retail, hospitality, or customer service experience preferred. Basic computer proficiency and ability to learn banking software systems. Ability to perform mathematical calculations accurately and efficiently. Ability to obtain and maintain required regulatory and compliance training. Ability to meet the physical requirements of the position. Pay Ranges Personal Banker I – $16.00 to $19.00 per hour Personal Banker II – $17.00 to $21.00 per hour Personal Banker III – $19.00 to $24.00 per hour DISCLAIMER: The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities. FCB Banks retains the right to change or assign other duties to this position. Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law. In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Applicants have rights under Federal Employment Laws. Equal Employment Opportunity Poster: Equal Employment Opportunity Supplement: Family and Medical Leave Act (FMLA): mla.pdf Employee Polygraph Protection Act: #J-18808-Ljbffr FCB Banks