Customer Service Associate
Insight Global
Customer Service Representative
Required Skills & Experience 1-year of customer service experience preferably within the logistics, supply chain or warehouse industry Bilingual: Spanish and English Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations
Job DescriptionAs a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Day-to-Day: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Process changes or cancellations to delivery orders Pay rate: 16.50-17/hr.
Vacancy posted 3 days ago
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