Associate Director, Specialty Operations

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.Family Health Centers of San Diego is looking for an Associate Director, Specialty Operations, to provide operational management of the department.Responsibilities:Build positive relationships, inspire others to perform at a higher level, prepare career development plans and retain an accountable workforce.Coach and counsel staff and administer appropriate disciplinary action in a timely manner.Recruit, train, develop, engage and retain an accountable workforce.Provide/ensure staff receive all new hire and annual trainings on time.Build and maintain community linkages and support for assigned programs and services.Develop departmental strategies by contributing information, analysis, and recommendations to strategic thinking and direction in developing functional objectives in line with organizational objectives.Ensure applicable regulatory and department standards are met or exceeded and adhered to on an on-going basis (JCAHO, OSHA, Safety Standards, etc.).Together with the management and leadership team, assist with development, implementation and achievement of short-term and long-term goals.Facilitate resolutions of complaints using AIDET and FHCSD Standards of Conduct. May serve as patient grievance liaison and handling of patient concerns in a positive manner.Ensure all programmatic audits, reporting, and expenditures of assigned grant funds and/or programs are met.Participate in continuous improvement activities and ensure appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.Oversee projects and process improvements, ensuring on-time and on-budget implementation of process improvement strategies.Perform other duties as assigned.Requirements:Bachelor’s degree required.Master's degree preferred.2 years of supervisory experience required.3 years of progressively responsible program management experience in health care, preferably in an out-patient medical clinic environment required.Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.Rewards:Job type: Regular Full Time (Onsite)Competitive Salary with Excellent BenefitsRetirement Plan with Employer MatchPaid Time Off, Extended Sick Leave and Paid HolidaysMedical/Dental/Vision/FSA/Life InsuranceEmployee Discounts and Wellness Programs#IndAdminThe successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.We are excited to share that the salary range for this position is:70,640.00 - 101,537.75Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. #J-18808-Ljbffr