Pharmacy System Training Coordinator

Job Overview Responsible for assisting the Pharmacy System Training Manager and Pharmacy System Training Specialists and Pharmacy System Sr. Training Coordinator with curriculum design, development, implementation, and execution for new and existing employees of Fairview Pharmacy Services (FPS) Acute Care and Ambulatory Pharmacies as well as areas of Shared Clinical Services (SCS) and Fairview Clinics to ensure consistency and the highest standards of customer service, process improvement, compliance and quality control. This includes training and orientation, workflows, policies, competencies, and technical applications as well as ensuring the curriculum meets the needs of all stakeholders and in compliance with all applicable government and regulatory agency standards. Responsibilities Training Development Partner with the Pharmacy System Training Manager, the Pharmacy System Training Specialists, and Pharmacy System Sr. Training Coordinator to assist with identifying training needs, and propose solutions that are innovative, inspiring, efficient and in alignment with FPS objectives and other areas of Shared Clinical Services and Fairview Clinics as needed. Collaborate with others to continually evaluate and identify refinements to training for all FPS employees as needed to remain compliant with applicable government and regulatory agency standards. Partner with the Pharmacy System Training Manager, the Pharmacy System Training Specialists, and Pharmacy System Sr. Training Coordinator to apply updates to FPS training to incorporate upgrades and updates to system applications, system and department policies and workflows and develop effective ways to deliver upgrade/update information to current staff to remain compliant with applicable government and regulatory agency standards. Create high-quality, professional-grade resources (PowerPoint Presentations, Job aids, tip sheets…) as well as learning materials to supplement and reinforce messaging in partnership and with approval from either the Pharmacy System Training Manager, Pharmacy System Training Specialists or Pharmacy System Sr. Training Coordinator. Training Execution Employ knowledge of learning styles and utilizing various techniques, design, organize, and execute training programs for new and current pharmacy staff to ensure maximum productivity, competency, consistency, safety, and the highest standards of customer service. Conduct face‑to‑face and virtual classroom/educational sessions for a variety of audiences as well as at work site locations as needed. Adjust style to address group dynamics to ensure an environment conducive to learning. Provide necessary software training to all employees and keep learning materials current. Cross‑train with other training staff in necessary areas. Quality Improvement Conduct ongoing analyses of implemented training programs and competencies and continually refine and enhance as necessary to meet the needs of employees, pharmacy departments, and pharmacy regulations and other areas of Shared Clinical Services and Fairview Clinics in partnership with the Pharmacy System Training Manager and/or the Pharmacy System Training Specialists and/or the Pharmacy System Sr. Training Coordinator. Solicit feedback from staff, supervisors, managers, and new employees. Utilize the feedback for ongoing process improvement in training. Recommend and implement changes in methods or procedures to increase the efficiency, competency and safety of the sites and maximize productivity with approval from either the Pharmacy System Training Manager and/or the Pharmacy System Training Specialists and/or the Pharmacy System Sr. Training Coordinator. Assist the Pharmacy System Training Manager and/or the Pharmacy System Training Specialists and/or the Pharmacy System Sr. Training Coordinator with all FPS competency and compliance requirements utilizing standards of practice to ensure regulatory and compliance policies are upheld. Purpose and Planning Evaluate course offerings and resolve barriers to learning in partnership with the Pharmacy System Training Manager and/or the Pharmacy System Training Specialists and/or the Pharmacy System Sr. Training Coordinator. Ensure that all offered learning solutions are supported with clear learning objectives, a high level of interactivity, and direct role application. Follow through the process with subject matter experts to ensure all materials are correct from a content perspective and in compliance with applicable government and regulatory agency standards. Utilize the System LMS as an administrator for all of FPS. Possess a thorough understanding of project planning. Develop plan for small projects along with the Pharmacy System Training Manager and/or the Pharmacy System Training Specialists and/or the Pharmacy System Sr. Training Coordinator. Employee Development As part of the Pharmacy System Training Team, partner with FPS leaders to identify knowledge or skill deficits of individual employees, and provide one‑on‑one education and training, as needed, to ensure opportunities for employees’ success. Other Projects and Responsibilities Maintain professional and technical knowledge by such methods as attending educational workshops, reviewing professional publications, establishing personal networks, etc. Facilitate meetings, ensuring stakeholder engagement, appropriate and timely information, and tracking methodologies. Support organizational strategies, priorities, and initiatives. Oversee competencies and/or training compliance of at least 2 or more pharmacy sites with assistance as needed from Pharmacy System Training Sr. Training Coordinator or Pharmacy System Training Specialists or Pharmacy System Sr. Training Specialists. Maintain a flexible schedule to meet training and coverage needs of FPS and SCS areas. Serve as a pharmacy practice resource for personnel throughout Fairview and the healthcare community at large. Organize and maintain employee training records according to M Health Fairview and FPS policies and regulations. Assist with the development and revisions of FPS policies and procedures to remain compliant with applicable government and regulatory agency standards. Required Qualifications Vocational/Technical Pharmacy Technician Training Program or Degree or A.A./A.S. in health care or related field OR equivalent experience 3 years previous experience in a pharmacy technician role 1 year of experience with pharmacy training role or a pharmacy preceptor roleExperience managing multiple projects and priorities within a healthcare setting including coordinating day‑to‑day business operations and/or training Excellent customer service skills, proficient in English language, capable of solving problems effectively, ability to follow policies and procedures, and competent mathematical skills. Proficient computer skills in business applications including MS Office suite (Word, Excel, Teams, SharePoint, and PowerPoint). Pharmacy Technician MN Pharmacy Technician National Pharmacy Technician Certification – If not Nationally Certified, will be required to obtain Pharmacy Technician National Certification within 12 months in this position within 1 Year. Preferred Qualifications A.A./A.S. or B.S./B.A. Pharmacy experience infusion therapies, ambulatory and/or hospital setting Any applicable Pharmacy Technician Certification Board (PTCB) Certificate Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status $27.88- $39.36 Hourly #J-18808-Ljbffr