Public Areas Attendant ***PM SHIFTS***

Job Description

Job Description

Title: Lobby Attendant

Department: Housekeeping

FLSA Status: Non-Exempt

Shifts: PM/Varies

Scope of Position:

The Lobby Attendant is responsible for the cleaning, sanitation and safety of the front lobby area and other public areas of the hotel while providing the highest quality of service to guests in an attentive, courteous and efficient manner.

Position Qualifications and Requirements:

Education & Experience:

• High School diploma or GED certification helpful or experience in a hotel or a related field preferred.

• Bi-Lingual in English and Spanish required.

• Previous hotel or industrial experience desired.

Physical Demands:

• Long hours sometimes required, including nights and weekends.

• Lifting up to approximately 30 pounds and /or 30 pounds of force frequently or constantly to carry, push, pull or otherwise move objects.

• Push heavy carts of approximately one hundred (100) pounds.

• Bend, stoop, stretch and reach to dust, vacuum, mop and polish all lobby décor.

• Stand and walk for varying lengths of time, often for long periods.

• Ability to be on your feet throughout the entire shift.

Required Capabilities:

• Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.

• Must work well in stressful, high-pressure situations, particular with guests or staff members.

• Ensure that the entire front lobby is clean and presentable for the guests.

• Immediately responds and corrects any potentially dangerous conditions (i.e., a wet floor due to guests tracking in rain or snow).

• Cleans pool area and restrooms.

• Cleans all public restrooms and stock necessary items.

• Makes sure the glass on all public doors and windows are clean.

• Cleans, dusts, mops, vacuums and polishes the lobby area including, furniture, public phones, wall fixtures, market area, glass and windows.

• Inspects all public areas for cleanliness and potentially hazardous conditions

• Makes sure all surfaces are clean.

• Arranges all cushions properly on lobby sofa(s).

• Assists guest with their questions and direct them to the areas they want to go.

• Take care of all cleaning equipment used in lobby.

• Prepare housekeeping lobby cart for next day use.

• Attend meetings/training as required by management.

• Perform other duties as requested by management.

• Knowledgeable of fire and other safety procedures, including those for HazCOMM, BloodeBorne Pathogen, Fire Safety procedures and heavy lifting techniques.

• Follow company policies and procedures.

• Report any observed suspicious behavior to management immediately.

• Report lost and found articles to management.

• Report needed repairs or unsafe conditions to management.

• Respond to requests from guests, supervisors or management in a timely and efficient manner.

Reports to: Housekeeping Manager or Executive Housekeeper