HVAC General Manager

Home Base: Daytona, FL | Additional Oversight: Melbourne, FL Compensation: $80,000-$90,000 annually + Monthly Incentives/Bonus Opportunities The General Manager is the senior operational leader responsible for overseeing both the Daytona and Melbourne One Hour Heating & Air Conditioning branches. This role drives revenue, profitability, operational performance, and team development across both locations. The GM ensures each branch delivers exceptional customer service, maintains a strong safety culture, and consistently executes company standards. We are seeking a proven leader with a strong background in residential HVAC service , multi-site leadership experience, and the ability to build high-performing teams. Full ownership of P&L performance, budgeting, and financial goals for both Daytona and Melbourne branches. Track and improve KPIs such as conversion rates, average ticket, maintenance memberships, install performance, and customer retention. Review financial reports and implement branch-specific improvement strategies. Lead growth strategies, market expansion efforts, and revenue initiatives across both locations. HVAC General Manager Home Base: Daytona, FL | Additional Oversight: Melbourne, FL Compensation: $80,000-$90,000 annually + Monthly Incentives/Bonus Opportunities The General Manager is the senior operational leader responsible for overseeing both the Daytona and Melbourne One Hour Heating & Air Conditioning branches. This role drives revenue, profitability, operational performance, and team development across both locations. The GM ensures each branch delivers exceptional customer service, maintains a strong safety culture, and consistently executes company standards. We are seeking a proven leader with a strong background in residential HVAC service , multi-site leadership experience, and the ability to build high-performing teams. Key Responsibilities Financial Leadership & Revenue Growth Full ownership of P&L performance, budgeting, and financial goals for both Daytona and Melbourne branches. Track and improve KPIs such as conversion rates, average ticket, maintenance memberships, install performance, and customer retention. Review financial reports and implement branch-specific improvement strategies. Lead growth strategies, market expansion efforts, and revenue initiatives across both locations. Leadership of Branch Operations Lead and develop Branch Managers, Operations Managers, Field Supervisors, Advisors, and Technicians across both branches. Set clear performance goals, expectations, and accountability standards. Conduct regular one-on-ones, coaching sessions, and performance evaluations. Build a culture of teamwork, operational discipline, and continuous improvement. People Development & Talent Management Serve as a “leader of leaders,” developing future managers and high-potential team members. Oversee technician and leadership training programs at both sites. Support recruiting, hiring, promotions, and succession planning. Maintain an inclusive, positive, and productive work environment. Safety, Compliance & Risk Management Enforce company safety protocols and OSHA standards across both locations. Conduct safety audits, track incident trends, and ensure corrective actions are implemented. Maintain compliance with licensing, permitting, codes, and brand standards. Customer Experience & Service Excellence Ensure a consistent 5-star customer experience across all service and install operations in Daytona and Melbourne. Oversee escalated customer concerns and ensure effective service recovery. Monitor callbacks, rework, and warranty trends; implement corrective improvements. Promote professionalism and customer-first behavior across both teams. Strategic & Operational Performance Oversee daily operations for service, maintenance, and installation departments at both branches. Ensure SOPs, process consistency, and brand standards are executed at a high level. Lead operational improvements, special projects, and branch growth initiatives. Partner with Dispatch, Sales, Warehouse, and Office teams to ensure alignment and performance. Facility, Fleet & Asset Management Ensure facilities, vehicles, tools, and equipment at both Daytona and Melbourne locations meet safety and brand standards. Oversee fleet maintenance, readiness, and asset tracking. Qualifications Required: Residential HVAC service experience. Required: Leadership or management experience in HVAC or residential home services. Multi-site leadership experience strongly preferred. Prior Branch Manager or senior operational leadership experience preferred. Demonstrated success managing P&Ls and driving revenue growth. Knowledge of permitting, OSHA standards, codes, and field operations. Experience with field service software (ServiceTitan strongly preferred). Excellent communication, leadership, and decision-making skills. Minimum 5+ years supervisory/management experience; trades experience preferred. Key Competencies Strong business acumen and revenue-driven mindset Ability to motivate, develop, and lead teams across multiple locations High operational discipline and process adherence Strategic thinker with strong execution capability Customer-focused and committed to quality and safety Work Environment Combination of office, field, and jobsite environments Travel required between Daytona and Melbourne branches Flexibility for early mornings, evenings, or occasional weekends Benefits We are proud to offer a competitive and comprehensive benefits package, including: 401(k) with Employer Match Company Vehicle & Fuel Card Provided Comprehensive Health Benefits - HMO, PPO, HDHP options 40% Employee Discount on services Paid Time Off & Paid Holidays Immediate Access to Benefits the first of the month after 30 days Career Growth Opportunities across Service Minds (Mister Sparky, One Hour, Benjamin Franklin Plumbing) Supportive Work Environment with ongoing training and development Health Savings Account (HSA) options Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) 24/7 Telehealth Services Professional Development & Leadership Training Disclaimer Statement Disclaimer Statement: This job description is not exhaustive and may evolve as needed. Management reserves the right to revise tasks or assign additional responsibilities as required. #J-18808-Ljbffr