Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in February of 2022, and today our team includes seven dedicated members who truly operate like one big family. Weve built an amazing, drama-free culture where everyone supports one another, celebrates wins together, and holds each other to a high standard. That mindset has paid off we consistently rank among the top seven agencies in our territory of more than 50 agents, driven by a shared culture of winning and accountability.

We offer health benefits, licensing reimbursement, and a strong focus on worklife balance. Team members also have the opportunity to earn a paid trip for themselves and a guest when both individual and office goals are achieved. This is the kind of environment where people have each others backs, enjoy coming to work, and are proud to be part of something successful and supportive.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Caleb Lonsberry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.