Construction Warranty Manager

Warranty Manager

Roers Companies is seeking an energetic, dedicated professional to join our team in Plymouth, MN as a Warranty Manager!

Roers Companies is a multi-year USA Today Top Workplace and national leader in multifamily real estate, development, construction, and property management. Headquartered in Plymouth, Minnesota, we're on a mission to elevate multifamily housing by developing quality homes in high-demand neighborhoods. Since our founding in 2012, Roers Cos. has developed more than $4.5 billion in real estate, representing 16,000+ homes across the U.S. In 2026, the company is ranked nationally among the Inc. 5000 fastest-growing private companies (No. 218), NMHC top 25 multifamily builders (No. 25) and developers (No. 19) and the AHF top affordable housing developers (No. 5). Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.

You're passionate about your work and strive to achieve ambitious goals. You offer an extra hand and aren't afraid to ask for help when needed. You act with integrity and empathy for the people around you. You get the big picture while executing the little details. In other words, you share our corporate values passion, work ethic, teamwork, integrity, and ownership mindset.

The Warranty Manager is the primary point of contact for warranty requests related to completed new construction projects for Roers General Contracting. Reporting to the Director of Quality and Safety, this role manages warranty requests from initial intake through final resolution, evaluates whether reported concerns qualify as warranty items, and coordinates the appropriate internal teams and trade partners to complete repairs in a timely and professional manner.

The Warranty Manager serves as the central coordinator between owners, property teams, project teams, field operations, and trade partners during the warranty period. This position is responsible for maintaining clear communication, accurate documentation, timely follow-through, and consistent closeout of warranty items while identifying recurring issues and sharing lessons learned that can improve future project quality and trade partner performance.

Responsibilities

Warranty Intake and Assessment

• Serve as the main point of contact for all warranty requests associated with completed Roers General Contracting new construction projects.
• Receive, document, acknowledge, and track warranty requests from owners, property management teams, residents, internal stakeholders, and other authorized contacts as appropriate.
• Review each request to understand the reported condition, relevant project history, contract requirements, warranty periods, and available supporting documentation.
• Determine whether reported concerns are valid warranty items, maintenance issues, owner-responsibility items, damage, or conditions outside the applicable warranty scope.
• Coordinate site visits, inspections, photographs, testing, or additional investigation when needed to make an informed warranty determination.

Repair Coordination and Resolution

• Develop a clear action plan for approved warranty items, including scope, responsible party, schedule, access requirements, and expected completion date.
• Coordinate internal project teams, field staff, vendors, and trade partners to complete warranty repairs efficiently and with minimal disruption to owners, occupants, and property operations.
• Communicate expectations, priorities, and deadlines to responsible parties and follow up consistently until work is completed.
• Verify that completed repairs address the reported issue and meet Roers General Contracting quality expectations before closing the warranty request.
• Escalate unresolved, recurring, disputed, or high-risk warranty matters to the Director of Quality and Safety and appropriate Construction leadership.

Project Team and Trade Partner Collaboration

• Partner with Project Managers, Superintendents, Field Operations, and other Construction team members to understand project history and determine the appropriate path to resolution.
• Engage applicable trade partners promptly and hold them accountable for warranty obligations, response times, repair quality, and required documentation.
• Coordinate work across multiple trades when a warranty concern involves overlapping scopes or requires sequencing between responsible parties.
• Maintain professional, solutions-focused working relationships with owners, property teams, internal teams, and trade partners throughout the warranty process.
• Support transition and closeout planning on newly completed projects so warranty contacts, responsibilities, documentation, and communication expectations are clearly established.

Warranty Documentation and Closeout

• Maintain complete and accurate warranty records, including request details, photos, correspondence, investigation notes, responsibility determinations, repair status, and completion documentation.
• Track open warranty items and aging to ensure requests remain visible, prioritized, and actively managed through closure.
• Document decisions when a request is determined not to be a warranty item and communicate the basis for that determination clearly and professionally.
• Confirm completion with the appropriate owner or property representative when applicable and maintain documentation supporting final closeout.
• Ensure warranty documentation is organized, current, and accessible for project teams, leadership review, and future reference.

Quality Feedback and Continuous Improvement

• Analyze warranty activity to identify recurring defects, building system concerns, material issues, installation trends, and trade partner performance patterns.
• Provide warranty trend information and lessons learned to the Director of Quality and Safety to inform future trade partner prequalification status for future work.
• Recommend process, detailing, installation, specification, documentation, or trade partner improvements based on warranty experience.
• Support quality initiatives intended to reduce repeat warranty issues and improve long-term project performance.
• Help incorporate warranty findings into future project planning, quality expectations, trade partner accountability, and closeout practices.
• Make recommendations to the Design Review Board based on warranty history to inform design standards in future projects.

Reporting and Communication

• Provide regular status updates on open warranty items, aging, recurring issues, responsible parties, and priority concerns to the Director of Quality and Safety.
• Communicate promptly and professionally with owners, property teams, project teams, and trade partners regarding status, next steps, scheduling, and resolution.
• Maintain a clear record of commitments, deadlines, decisions, and follow-up actions for each warranty request.
• Prepare summaries and reports that help Construction leadership understand warranty volume, response performance, trends, and opportunities for improvement.
• Serve as a reliable resource for questions regarding project warranty responsibilities, processes, and status.

Other Duties

• Perform other duties as assigned.

Requirements

• Strong knowledge of construction means and methods, building systems, project closeout, and common post-construction warranty issues.
• Ability to evaluate reported concerns objectively, gather the right information, and make sound warranty responsibility determinations.
• Strong problem-solving and decision-making skills with the ability to identify practical, timely solutions.
• Excellent communication and customer service skills, including the ability to manage difficult conversations and set clear expectations.
• Ability to coordinate internal teams and external trade partners while maintaining accountability and positive working relationships.
• Strong organizational, documentation, scheduling, and follow-through skills.
• Ability to manage a high volume of requests and competing priorities across multiple completed projects.
• Strong attention to detail and commitment to complete, accurate, and timely records.
• Ability to read and interpret construction drawings, specifications, contracts, subcontracts, warranty documents, and project records.
• Ability to identify patterns and translate warranty data into actionable quality and process improvements.
• Proficiency with Microsoft Office Suite and construction management technology; experience with Procore or similar systems preferred.
• High integrity - trusted, direct, truthful, and willing to take ownership of outcomes.

Preferred Qualifications

• Associates degree in Construction Management, Engineering, Architecture, Building Science, Business, or a related field preferred.
• Equivalent combination of education, training, and relevant construction experience may be considered.
• 5+ years of experience in commercial or multifamily construction, project management, field operations, quality, project closeout, warranty management, or a related construction role preferred.
• Experience evaluating construction deficiencies and coordinating corrective work with project teams and trade partners.
• Experience supporting completed commercial, multifamily, or large-scale construction projects strongly preferred.
• Experience reading and interpreting construction documents, scopes of work, warranties, and project records.