Service BDC Customer Service Agent

$18 - $21 per hour

Way Scarff Ford

Job Description

The Service Business Development Center (BDC) Agent will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department and acting as the first point of contact for our customers.

Description of the role:

As a Service BDC Customer Service Agent at Way Scarff Ford in Auburn, WA, you will be responsible for providing exceptional customer service and handling inquiries related to automotive services and repairs. This position will be working Monday thru Friday 9:30am to 6:00pm

Responsibilities:

Respond to customer inquiries via phone, email, and chat
Schedule service appointments and follow up with customers
Provide information on services, pricing, and other relevant details
Maintain accurate records of customer interactions
Collaborate with service advisors and technicians to ensure customer satisfaction
Assist in valeting customer vehicles after 4:30pm

Requirements:

Prior customer service experience
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks
Knowledge of automotive services is a plus
Valid drivers license
qualify for company insurance by meeting requirements

Benefits:

Competitive hourly compensation: $18.00 - $21.00 per hour
Health insurance and retirement plans
Paid time off and holiday pay

About the Company:

Way Scarff Ford is a well-established automotive dealership in Auburn, WA, known for its commitment to customer satisfaction and quality service. Join our team and be part of a dynamic work environment where you can grow and achieve success.

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Vacancy posted 13 days ago

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