Field Service Technician

Overview Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people‑first culture and brings fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! This is an entry‑level position. You will complete a robust, hands‑on, and virtual training program throughout your first six months. What You’ll Do Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers. Perform routine maintenance on gaming machines. Respond promptly to customer calls and emergency requests, prioritizing critical issues. Complete pre‑site surveys, follow the schedule, and perform service activities assigned. Maintain inventory accuracy and follow the parts inventory process. Support customers with technical inquiries and documentation. Report on trends, needs, and service challenges. Review pre‑install documents to determine if parts will be needed to complete the installation. Gather and report accurately on service activities by using field‑service management reporting tools. Uphold high standards of professionalism, integrity, and customer service daily. Self‑direct and carry out day‑to‑day tasks with little direction. Follow Aristocrat’s safety guidelines. What We’re Looking For High school diploma, GED, or equivalent work experience. At least 21 years of age. A clean and valid driver’s license and an insurable driving record. Ability to acquire a gaming license as required (Aristocrat will assist with application, payment, and renewal). Willingness to do daily travel in the assigned territory; regional and national travel may be up to 30%. Self‑starter, flexible, adaptable, highly organized, and proactive. Passion for technology and solving problems. Ability to remain calm in a fast‑paced work environment, prioritize multiple tasks, and accomplish goals. Effective and constructive communication with customers and coworkers. Preferred Qualifications Experience as a slot technician, field service of technical products, or other diagnostic work. Experience working in the field, being on call, and traveling for work. Experience with electronics, mechanics, and troubleshooting. Physical Requirements Can lift and move a minimum of 50 pounds. Able to push up to 250 pounds with the assistance of moving equipment. Can climb and balance on ladders. Good manual dexterity, hand/eye coordination, and eyesight. Able to drive and operate a vehicle for extended periods. Work Conditions Operate designated service vehicles equipped with GPS and real‑time camera monitoring systems. Operate a box truck safely and efficiently. Work in a crowded, noisy, and smoky casino environment. Travel with little or no notice and for a possible extended period. Travel Expectations Up to 75% travel. Pay Range $22.00 – $32.00 per hour (market competitive, final offers based on experience, education, skills, location, and internal equity). Benefits Health, dental, and vision insurance; paid time off; 401(k) plan with employer matching. See details at EEO Statement Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to View email address on click.appcast.io. For more information on our sustainability progress, visit #J-18808-Ljbffr Aristocrat Gaming