Regional Human Resources Manager

The Company: Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. What’s in it for you: Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits. Address: Texas ESSENTIAL DUTIES & RESPONSIBILITIES: Partners with and supports field operations Assists in the development and implementation of staffing/recruiting plans. Supports recruiting efforts, selection process and the onboarding of new Team Members Guides and supports Field Leadership in the long and short-term planning in human resources areas such as staffing, performance management, Team Member development and talent and succession planning Partners with and supports operations and training teams on compliance training, new initiatives, all career path training/certification, new hire orientation onboarding, and special projects Maintains benefits and compensation knowledge Manages and supports Team Member relations and investigations Acts as a professional role model Guides, trains and directs business partners on HR related federal, state and local laws and Company policies, practices and procedures Establishes effective business relationships with leadership, staying in close contact with internal customers to understand their business needs Supports and oversees recruiting, selection/screening and on-boarding processes to ensure vacant and backfill positions are identified and filled in a timely manner according to the KPIs in place Guide and support Field Leadership in the recruitment and selection process utilizing Company best practices Participates in panel interviews and provides interview results and recommendations to hiring managers Assists and guides the compensation process including determining appropriate pay rates for new hires, promotions, and merit increases. Works with the Human Resource Services and Administration to oversee the background/drug check activities Assesses leadership development needs and high potential Team Members through strategic partnership with Field Leadership (e.g., talent assessments, panel reviews, etc.) Analyzes statistical data and reports with field leadership and Vice President HR to identify and determine areas of trends and opportunity (e.g., vacancy rates, turnover, and talent gaps) and recommend action items and strategies Develops recommendations for improving procedures and practices Conducts HR training Conducts exit interviews and provides feedback to field leadership Supports Human Resources initiatives Reports unethical behavior through proper channels Efficiently and effectively manages resources and capacity Participates in special human resources projects, as requested, by the human resources Leadership Team Models the Company’s core values Successfully demonstrates the ability to influence positive change in others Creates and sustains excellent internal and external customer service Develops strong working relationships Provides quality work, products and processes to ensure alignment with company standards, values and initiatives. Knowledgeable in and ability to apply all regulatory requirements, Company policies and procedures Ability to build highly effective business partnerships using influence, consultative skills and diplomacy Well versed on our compensation and benefits programs Ability to motivate and enable others to achieve results through their contribution Demonstrated strong verbal and written communication and interpersonal skills Attention to detail and accuracy; and time management and organizational skills Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook Diagnose and identify areas of opportunity, act as an agent of change, drive organizational culture, and effectively manage change initiatives to optimize Team Member productivity, and buy-in and engagement. EDUCATION & EXPERIENCE: Bachelors' degree in Business, Human Resources, or related course of study or five to eight years of work experience in a related field. Progressive Human Resources generalist experience PHR or SPHR certification preferred Retail/pawn and multi-unit experience preferred No agencies please as we do not accept unsolicited candidate resumes from agencies. All unsolicited resumes or candidate information from agencies are considered free of fees and/or commissions and will be added to our applicant pool. We ask that all agencies respect this policy. EZCORP is an equal opportunity employer We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay generous bonus potential from day one great benefits We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index. #J-18808-Ljbffr