RESIDENTIAL MANAGER

Residential Manager

The Residential Manager is directly responsible for ensuring the creation of a safe and healthy environment that fosters communication, a sense of well-being, empowerment and support to the consumers supported by the program. The Manager is responsible for overall management of the residential site(s) they supervise and all staff working in the site/group(s). The Residential Manager will provide direct supervision of the Lead Staff and Direct Support Professionals (DSP) in the sites they supervise. The Residential Manager will act as a role model for employees regarding the expectations of how the job duties should be performed, the attitude to maintain while at work and appropriate interactions with consumers and other professionals. A commitment to the agency values should be demonstrated as job duties are performed. Additionally, this is a full-time hourly position which is eligible for over-time pay (as approved). It is expected that the residential manager will work in ratio 40-hour workweek, with the flexibility to work non-scheduled hours to handle emergencies, appointments and other duties based upon staffing needs.

The Residential Manager will assist the Assistant Director and/or designee with the supervision of assigned personnel, including but not limited to Direct Support Professional Leads, Direct Support Professionals, and students in the workplace. Provides oversight to home operations and performs duties in the areas of operational administration, home management, therapeutic intervention, teaching skills, documentation, Individual Habilitation Plan, and/or Treatment Plan development. Responsible for ensuring daily structure and coverage to the residence, which includes supervision and assistance with living skills, personal care needs, case management, auditing medication, transportation service, crisis management, and recreational and social activities. The Residential Manager communicates all significant behavioral changes in behavior level and notable incidents to the designated supervisory personnel. The Residential Manager acts as liaison and advocates for community resources. The Residential Manager is also responsible for ensuring a safe, therapeutic environment and adhering to all safety standards, Federal and State regulations, and corporate policies. Ensure that services are rendered according to Apis or the assigned affiliate's mission and ethical standards. The Residential Manager is required to cooperate with all licensing staff in any inspection or investigation. Performs additional duties as deemed necessary by the supervisor. The Residential Manager will work in ratio.

Direct Duties:

• Provide front line supervision of all site staff.
• Meet regularly with and provide supervision to each site employee to provide skill training and mentoring that supports staff development and document and address any identified needs for improvement.
• Manage site scheduling including all callouts, no-shows and time-off requests to provide coverage as needed.
• Interview and make recommendations regarding new DSP candidates
• Participate in and attend all planning and team meetings for each consumer.
• Respond appropriately to crisis situations by notifying the appropriate persons, completing/submitting incident reports.
• Report any medical concerns to the unit leadership and/or agency nurse immediately.
• Develop and coordinate the planning of monthly consumer activities and ensure their implementation, providing required funds.
• Overall day to day Management of units and sites as prescribed in ISP or treatment plans.
• Manage, monitor, and reconcile all site and consumer-related expenditures.
• Oversee the maintenance, upkeep and safety of the physical site and site vehicles, reporting needed repairs, upkeep and conditions to the Unit Director.
• Monitor and ensure the timely completion of all site documentation (logs, medications, inventories, incident reports, assessments, progress van logs etc.) and communicate issues and/or problems directly to Program Director.
• Ensure home is prepared for State licensing visits including consumer files, medication records, and physical site.
• Other duties as assigned.

Other Responsibilities:

• Oversight of multiple CLAs to include an equal amount of ratio time in all sites
• Manage scheduling of shifts at assigned sites
• Read and respond to emails within 24 hours
• Participate in quality inspections on all shifts
• Provide assistance with emergencies at the CLA
• Supervise and direct the work of Assistant Residential Coordinator and Residential Specialists to include the following:
• Medical Appointments and medication management
• Schedule and attend consumer medical appointments
• Complete requirements to become a Medication Administration Observer
• Monitor medications for refills and reconcile cycle medications upon delivery prior to the start of each month
• Ensure staff administering medications have completed and are current in medication administration training
• On Call Responsibility
• Participate in on-call rotation for the team of homes as assigned
• Plan with another Residential Coordinator/Assistant Residential Coordinator for call coverage if unavailable for calls
• Complete required training and training hours
• Conduct and observe medication practicums for employees
• Conduct in-home orientation and individual-specific training for all new employees
• Review Critical Information Book
• Ensure all signatures on required documentation are complete to include the EHR System
• Conduct Getting to Know Me and other annual individual-specific training for all employees. On-Site Orientation.
• Conduct Competency-Based Training for current employees
• Provide documentation for all training to the Training Department
• Understand the skill application of DSP competency. Leadership competency training. Become credentialed per state regulations
• Monitor the training compliance list and inform LDSP and DSPs of upcoming and outstanding trainings due
• Complete understanding of state-specific regulations
• Maintain home according to state-specific regulations and agency policy
• Maintain consumer files and records according to state-specific regulations and agency policy
• Maintain staff training according to state regulations and agency policy
• Review all CLA EHR a minimum of 5 days a week
• Elevate any concerns to the immediate supervisor
• Review progress notes and ensure completion
• Complete program oversight as assigned
• File medical appointment forms (MAF). Each state is different so remove HIRS. in the Health Information Recording System (HIRS) in accordance with agency policy
• Complete food shopping and maintain food supply in the CLA
• Provide explanations with regard to Time Over/Time Under for hours worked in the CLA compared to the budget.
• Monitor clock-in and clock-out of DSPs in the payroll management system.
• Keep overtime to a minimum.
• Monitor proper completion of all required paperwork and EHR documentation
• Complete monthly fire drills by the designated date.
• Ensure a meaningful day for consumers
• Assist with vehicle training and wheelchair securement training for employees working at the CLA and operating the vehicle. We don't have staff in PA certified to do this. Must have someone who's certified to provide this training.
• Must be competent in the level of need assessments, such as SIS Assessments, ICAP scoring, etc., depending on the state.
• Appropriately manage consumer funds and petty cash per regulations.
• Other duties as assigned.

Job Qualifications

• Well-organized and detail-oriented
• Excellent Customer service skills (both internal and external)
• Strong interpersonal and communication skills
• Leadership and management skills
• Resident relations and retention
• Knowledge and understanding of state and federal regulations regarding group home/ residential care
• Behavioral issue management and crisis intervention skills
• Compliance with regulatory standards
• Proficiency in direct supervision, developmental disabilities care and medication administration
• Life-saving measures (CPR) and first aid certifications
• Budget management
• Previous supervisor/management experience in group home/residential setting
• Medical terminology knowledge
• Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Valid non-provisional driver's license and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if