Hotel Assistant General Manager

Assistant General Manager

The Assistant General Manager is responsible for creating ridiculously personal experiences for all hotel guests (that's kinda our thing!). In collaboration with the Front Office Manager and Director of Housekeeping, you'll provide support for the staff by making sure all brand standards are met, employees are developed properly, and ensuring company culture and programs are supported and encouraged.

Some of your responsibilities include:

• Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
• Support with managing the financial expenses of hotel operations, ensuring that all expenses stay within budget.
• Identify capital needs and support maintenance of the overall condition of the hotel.
• Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquires, when needed.
• Review team schedules and at times lead all aspects of hotel departments such as; Security, Engineering, Reservations as well as, monitor and maintain property interfaces.
• Lead, train, and develop a team of high performing hotel department managers.
• Work closely with Restaurants + Bars, Catering, Sales, and Banquets to ensure that all guest needs are met.

What You Bring:

• 3+ years management experience in hospitality.
• Bachelor's degree preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
• Experience with Opera and Microsoft Office Suite is preferred.
• A genuine passion for guest service. You just "get" people and build relationships easily!
• Outstanding organizational abilities and skill for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Flexible schedule, able to work evenings, weekends and holidays.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Be Yourself. Lead Yourself. Make it Count.