Customer Support Specialist / Technical Support Specialist
Jacobs Management Group
Job Description
Job Description
Customer Support Specialist/Technical Support Specialist
Pathology and cytogenetics labs, from universities to pharma, depend on our client's systems. You'll install them, train the customers who use them, and get them running again when something breaks.
Why You Should Apply:
- Two openings on a growing team, with people in place to train you
- A relationship-building model where you support customers in their work
- Salaried, with medical, dental, 401k and voluntary benefits
- Book travel on your own card and keep the points
- Hands-on hardware and software work, remote and onsite
What You'll Be Doing:
- Installing systems at customer labs and training their teams
- Troubleshooting, repairing, and maintaining hardware and software
- Providing remote support
- Traveling about 75% in the U.S.
About You:
- Be able to do the job as described
- Lab application knowledge (cytogenetics or pathology) and strong customer communication
- A bachelor's in biology, biotech, biomedical engineering or life sciences, or equivalent experience. Lab technologists who build their own computers have done well here
- Ability to work autonomously
- Spanish is a plus
How To Apply
We'd love to see your resume, but we don't need it to have a conversation. Email Santi at View email address on us.fitly.work and tell me why you're interested. Or, if you do have a resume ready, apply here.
Vacancy posted 2 days ago
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