Assistant General Manager (AGM)

Job Description

Job Description

Position Title: ASSISTANT GENERAL MANAGER

Reports To: General Manager

Benefits: Yes, Medical/Dental/Vision

Paid Time Off: Yes

 

OVERVIEW:
The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets..

 

The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. CLUB4 seeks a future leader who is results-oriented and committed to quality service.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager.

• Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines
• Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills
• Collaborate with the General Manager and Regional Manager to appropriately address all issues within the club, and on-line, involving both employees and members while ensuring that all are addressed in an appropriate, respectful and timely manner
• Promote a superior customer experience within the club
• Actively promote Club4Fitness within local communities
• Performance Requirements of the GM include:
• Partner with General Manager to grow the Club business in regard to sales profit, and to motivate staff to achieve this same goal
• Ensure accurate and timely daily deposits
• Ensure and monitor compliance with all policies, procedures, and organizational standards
• Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times
• Responsible for keeping the facility clean and able to pass inspections
• Schedule and reassign staff personnel in order to meet Club needs in the absence of the General Manager
• Maintain strict confidentiality of proprietary and/or sensitive information
• Partner with GM and MOD to manage team members to ensure strong communication with the goal of developing effective working relationships and provide an inviting experience for members and prospective members.
• Responsible for complete knowledge, understanding, and strict adherence to company policies and procedures
• Other duties as assigned by the General or Regional Manager or Managing Partner

ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

· Hard working, goal oriented, enthusiastic, and energetic.

• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Basic computer, math, and communication skills required
• Superior customer service skills, preferably in the fitness industry
• Solid supervisory, diplomacy and listening skills
• Both detail and results-oriented with high degree of professionalism and organizational skills
• Strong communication, problem-solving, time management and analytical skills
• Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment
• Demonstrated ability to work both autonomously and collaboratively within teams
• Possess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to members
• Must be computer proficient and well versed in Microsoft Office Suite.
• Strong track record of successfully executing on tasks and duties assigned by General Manager
• Desire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General Manager
• Ability to travel to other clubs as needed

2) Minimum certifications/education/experience level:

· Some supervisory or leadership experience in a high-level customer service industry, preferred

• High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferred
• Must be CPR/AED certified

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT:

· Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Mental Demands: Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressure

• Physical Demands/Environmental Factors: Work with frequent interruptions; climbing, stretching, frequent light lifting of books, boxes; occasional lifting of up to 50 pounds; frequent use of computer and repetitive hand motions
• Regulated air temperature and humidity in gym facilities and office environment, however, temperatures and humidity may be elevated while group and personal exercise activities are being performed
• Regular standing, walking, crouching, kneeling, stretching, lifting, and other physical activity are required while performing the duties of the role
• Sitting, close reading, and typing are required while performing the duties of the role
• Noise level is generally low but may be louder and more intense in gym facilities
• Travel will be required as described above
• Hours are generally traditional business hours but may, at times, extend to long or late hours to accommodate the different time zones of club facilities as well as to address projects and other matters involving social media

 

ACKNOWLEDGEMENT:
Any work related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of Club4Fitness Human Resources or the Managing Partner.

\nCompany Description

CLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.

Company Description

CLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.