Customer Success Manager - Quality

The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement. What You’ll Do Support 4‑6 large, global customers post‑implementation with Veeva Quality applications Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges Liaise with Veeva strategy, sales, product and/or services stakeholders to address customer needs Lead meetings with customers to demonstrate success and identify additional opportunities to add value Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs Facilitate customer‑to‑customer or customer‑to‑Veeva connections for collaboration opportunities and industry learning Requirements 7+ years experience in Quality within the life sciences industry Experience working with large global pharmaceutical companies Customer‑facing consulting experience Experience managing relationships with key decision makers and application owners Ability to travel up to 25% Nice to Have Must be based in the EU 7+ years of working in software or consulting SaaS/cloud experience in the management of Quality applications Experience working with Veeva Vault Perks & Benefits Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs Maternity & Paternal Leave Fitness reimbursement 1% charitable giving program As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Veeva Systems